Dell AIOps: PowerStore Onboarding Overview, Cybersecurity Onboarding

Dell AIOps Overview

Dell AIOps is a no-cost, cloud-native application developed by Dell that uses machine learning to proactively monitor and assess the overall health and performance of Dell storage systems and Connectrix switches. Dell AIOps provides intelligent, comprehensive, and predictive analytics to help IT teams maintain system performance and reliability. This guide outlines the steps and requirements for enabling Dell AIOps on Dell PowerStore systems.

Cybersecurity Overview

Cybersecurity is a feature in Dell AIOps that provides an inherent, simple, and reliable solution for cybersecurity risk assessment. It provides an ongoing risk assessment on selected security configurations and setups.

Dell AIOps Prerequisites

Before onboarding your device to Dell AIOps, ensure that the following conditions are met:

• Users who log in to Dell AIOps must have Dell Support credentials
  See How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account

• All devices used with Dell AIOps must be under a ProSupport (or higher) contract to successfully send data to Dell AIOps
  To check for ProSupport coverage, enter the service tag for devices on the Support Services & Warranty page

• All appliances in the cluster must share the same Location ID or 11I_PARTY_NBR.

Cybersecurity Requirements

To access and use the Cybersecurity features in Dell AIOps, the following additional requirements must be satisfied:

• PowerStore system must be running an operating system version 2.0.0.0 or later.
• The user must be assigned the Dell AIOps Admin role to enable access to Cybersecurity features within Dell AIOps.
  • This role is automatically assigned to the Administrator of an organization as defined in MyService360.
  • Only Dell AIOps Admins can assign Cybersecurity roles to other Dell AIOps users, including themselves.
  • Advisors and Standard Users are automatically assigned the Cybersecurity Viewer role.

  For more information, see CloudIQ: How to Determine CloudIQ Admins for a Company

Enabling Support Connectivity Manager in PowerStore

To enable Support Connectivity:

1. Log in to PowerStore Manager using an account with Administrator privileges.
2. Click Settings in the upper right corner:

   

3. In the left menu, go to the Support section and click Support Connectivity.

   

4. Under the Connection Type tab, set Connection Type to Enabled.
5. Select one of the following connection options:
   • Connect Directly
   • Connect using secure connect gateway
6. If you selected "Connect Directly," select My connection will use a proxy server and configure your proxy.
   • Direct Connect with remote access.
   • Direct Connect without remote access.
   • Gateway Connect without remote access.
   • Gateway Connect with remote access.

     NOTE: The user can configure a proxy server when selecting either of the Direct Connect options:

     

7. Connect to APEX AIOps Observability option is selected. Your settings should resemble this image.

   

Accessing Dell AIOps Portal for First-Time Users

Access Dell AIOps by going to https://aiops.dell.com in your browser.

1. Log in to Dell AIOps using your Dell ProSupport credentials.

   

2. When a new user logs in to Dell AIOps, they step through the following onboarding screens.
    

   

   

    

3. Dell AIOps retrieves the systems that are associated to the user's site IDs based on their support credentials. Click Continue.
   

   

4. Once the command finishes, it shows a Success screen.
    

5. Upon logging in to Dell AIOps, the user sees all systems that are successfully sending data to AIOps. In situations where the user has not successfully configured any systems to send data to Dell AIOps, they are directed to the Connectivity page in the Dell AIOps UI where they see their Dell AIOps-compatible systems. The user must then complete the configuration steps provided at the beginning of this article for PowerStore.
    

NOTE: If the message "No CloudIQ Compatible Systems Detected" displays, see article 123790:

PowerStore: PowerStore system(s) not present after logging into the online CloudIQ portal.