VPLEX: Log in to VPlexcli from VPLEX Management-server failed
Summary: This KB article helps resolve the error "Permissions on the password database may be too restrictive" when logging into the VPlexcli.
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Symptoms
Permissions on the password database may be too restrictive.
Log in to VPlexcli from VPLEX Management server failed with Permissions-on-the-password-database-may-be-too-restrictive error.
service@ManagementServer:~> vplexcli
Trying ::1...
Connected to localhost.
Escape character is '^]'.
Enter User Name: service
Permissions on the password database may be too restrictive.
Login failed.
Enter User Name:
Cause
Management Console issue. The Console must be restarted.
Resolution
Restart the VPLEX Management Console by using the following command:
service@ManagementServer:~> sudo /etc/init.d/VPlexManagementConsole restart
Restarting EMC VPlex Management Console... done
service@ManagementServer:~> vplexcli
Trying ::1...
Connected to localhost.
Escape character is '^]'.
Enter User Name: service
Password:
creating logfile:/var/log/VPlex/cli/session.log_service_localhost_T16320_20180402235745
VPlexcli:/>
Additional Information
After restarting the VPLEX Management Console, the VPLEX CLI and UI require at least 1-2 minutes to run before logging back in.
Attempts to connect to VPlexcli immediately after restarting the VPLEX Management Console fail and possibly have false positives while the information is refreshed in the UI.
If a message is displayed stating that the process could not be gracefully stopped run the command to restart the console again.
Affected Products
VPLEX VS2Products
VPLEX VS2, VPLEX VS6Article Properties
Article Number: 000167848
Article Type: Solution
Last Modified: 09 Sep 2025
Version: 3
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