NetWorker Management Console: Delete or Decommission Policy Not Disappearing from Monitoring Tab

Summary: After deleting a policy that previously ran, the policy gets disabled and cannot be removed from the monitor tab in NetWorker Management Console (NMC).

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Symptoms

After deleting a policy that previously ran, the policy gets disabled and cannot be removed from the monitoring tab. 

After deleting a policy, it gets automatically removed from the Policy tab:
deleting policy
However, event though it is disabled, the policy still shows under the monitoring tab:
policy still shows in monitor tab

Cause

The status of a policy as displayed in the Monitoring tab is stored in the jobsdb database. The nsrjobd daemon is one of the NetWorker server daemons. It is responsible for spawning and monitoring of jobs of NetWorker client binaries. This database is not automatically updated, the policy shows under the monitoring tab until the jobsdb retention period is met.

Resolution

The policy information is stored in the jobsdb database. The policy disappears from the Monitoring tab when the jobsdb is reset upon reaching the retention time.

To check or modify the jobsdb retention, do the following:

From the NetWorker Management Console (NMC) UI:
  1.  Log in to the NMC UI.
  2. Go to the Protection Tab.
  3. On the upper left you find the name of the NetWorker Server, right click it and open the Properties.
  4. Under the NetWorker Server Properties change to the Configuration tab:
Configuration tab > retention time
  1. Check or change the jobsdb retention. 
From the nsradmin:
  1. Open an elevated command prompt or login as root in your NetWorker server.
  2. Initialize the NetWorker Administrative program:
    1. >nsradmin
nsradmin command
  1. Display the NetWorker Server resources and verify what the retention time for the jobsdb is:
    1. >p type: nsr
p type: nsr command
  1. If you want to modify the retention time, use the following command:
    1. >update Jobsdb retention in hours: <time in hours>
update Jobsdb retention in hours

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000168599
Article Type: Solution
Last Modified: 14 Aug 2025
Version:  4
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