Article Number: 000177771
BIOSConnect provides a foundation platform allowing BIOS to connect to a Dell HTTPs backend and load an image via https method. This foundation expands the Serviceability feature set to enhance the on-box reliability experience by adding cloud-based Service OS (SOS) support.
BIOSConnect feature offers network-based SOS boot recovery capability by performing HTTP(s) download from the cloud to a local RAMDisk and transfers control to the downloaded Service OS image to perform the necessary corrective action. This enables the user to recover when the local HDD image is corrupted, replaced, or absent.
The SupportAssist setup menu offers the user to option of controlling the boot flow for the SupportAssist OS Recovery tool. With BIOSConnect, a new setup option is offered in the menu pictured below. Different systems may have different setup look-and-feel, but the setting will be similar unless indicated.
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The user may choose to enable both Support OS Recovery (local SOS) and BIOSConnect (cloud SOS). In either manner of initiating recovery (Launchpad/F12 Menu or Diagnostics), if both are enabled and available, the local SOS option will be attempt first. However, if the local SOS fails, BIOSConnect can be used to remediate the main OS without the need to repair the local SOS.
SupportAssist OS Recovery with BIOSConnect
Important: Before starting make sure that you have access to the internet through wireless or a wired connection.
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