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Generate Access Key and PIN for Dell Products

Summary: An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

An access key and PIN can be created or viewed for a specific site ID, site name, product ID, site location, or Dell service tag. The following steps outline the process to generate the access key and PIN or view previously generated access keys.

PREREQUISITE:
Ensure that the user already has a Business Account in place for the end customer before attempting to generate an Access Key and PIN. If the user is unsure of how this is done, see How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account.

Note:
  • (A video Tutorial on troubleshooting Business Account Issues is found in the Additional Information section of this article.)
  • (A video Tutorial on downloading Secure Connect Gateway and obtaining your Access Key and PIN is found in the Additional Information section of this article.)


To Generate an Access Key for the PowerSwitch and PowerVault products, see separate sections below.

To Generate an Access Key:

  1. On the Dell Support Site, enter the name of the product for which you are attempting to generate an Access Key and hit Search.

    Example: PowerScale F200 or Serial Number or Service Tag or SiteID

  2. Once on the product page, tap the Generate Access Key link:
    Generate access key

  3. On the Generate Access Key page, your product should already be identified. Select Next.
    Product selected in Generate access key

    Additional information for finding site details:
    There are additional resources available to determine site information details to use to submit the Access Key request.

    • After logging in and accessing the Generate Access Key page, click your username and Manage Company Information. From here, view the Sites that you have access to.
      Manage Company Information

    • If you do not have access to any Sites, use the Company Administration Portal to view local company administrators and account contacts. Your local administrator can help with additional information.
    • If the above two options do not provide the necessary site information:
      • If the local administrator has a Dell Support account, log in with their credentials and open a service request from the Admin Support page:
        • United States: +1-800-SVC-4EMC (+1-800-782-4362)
        • Canada: +1-800-543-4782
        • Worldwide: +1-508-497-7901
    • If you select a Hardware product in the previous step, the options presented below are different and include a Product ID or Service Tag option.
      Hardware options

    • If you do not have a Dell Support account, contact Administrative Support to open a service request on your behalf:

  4. If you have not created an account with Dell Support, see How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account
  5. Enter a UNIQUE 4-digit PIN that you can remember, then click Create My Access Key.

Create Pin

  1. You see a display screen that your PIN is created. Your Access Key is emailed to the Business Account email that you have on file.
    PIN creation confirmation

  2. You receive an email similar to the following. You need this Access Key (that is set to expire within a week) in order to establish connectivity
    Access Key Pin

 

To view previously generated access keys:
Use these steps to view your access key and PIN history or have active keys resent to your email address.

  1. Click the View them here link on the Generate Access Key page.
    Existing Keys

  2. The Access Key History window displays the Site ID, Product ID, Product Name, Status, and Expiration Date of previously generated Access Keys.
    Access Key History

  3. To receive the access key information for a specific Site ID, click the letter icon letter icon in the Access Key column.

 

To Generate an Access Key for the PowerSwitch and PowerVault products, perform the following steps:
On the Generate Access Key page, perform the following steps:

  1. Enter search criteria in the search box and select the correct Site ID or Service Tag.

    Generating an Access Key to connect Secure Connect Gateway, or OpenManage Enterprise:

    Select the correct site, by choosing the Site ID number.
    Select the Site ID number


    Note: You can search by full or partial Site ID, Site Name, or Site ID or Location. If you are having issues with locating Site information, see the section below - Additional information for finding site details.


    Generating an Access Key to connect your Dell Technologies product using your Product ID, Serial number or Service Tag:

    Select the product by clicking the asset.
    Generate access key asset

  2. Enter a four-digit PIN in the Create PIN field. Take notice of the PIN number, as it is required to configure the tool after obtaining the Access Key.
    Create PIN

  3. Click Generate Access Key to have the Access Key created. Both Access Key and PIN are sent to the email address linked to your account.
    Generate Access Key message

  4. Click Done.

Note: The access key is valid only for seven days.

Additional Information

Affected Products

OpenManage Enterprise SupportAssist, SupportAssist Enterprise Virtual Appliance 4.x
Article Properties
Article Number: 000180688
Article Type: How To
Last Modified: 10 Jul 2024
Version:  18
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