Dell Unity: How to resolve the possible NAS permission issue

Summary: How to resolve the possible NAS permission issue after SMB Active Directory domain change when multiprotocol is enabled. (User Correctable)

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Symptoms

When multiprotocol is enabled for the NAS server, it is not recommended to modify the SMB Active Directory domain. If the SMB Active Directory domain is changed, there could be a permission issue due to duplicated Secmap entries for the same username.

For example: There is a multiprotocol NAS server "cxnas1224" with SMB Active Directory domain being "VITA." With svc_cifssupport 'secmap' command, we can see that there is a user "cifsuser" who has been mapped to UID 1012:
-secmap -list command output

After changed the SMB Active Directory domain from "VITA" to "PITHOS," there could be duplicated Secmap entries for the same username, like we can see there are two "cifsuser" entries from two domains that both being mapped to UID 1012:
-secmap -list -uid command output

This could cause some permission problem. For example, if the FS access policy is set to "Windows." After the domain change, the "PITHOS\cifsuser" creates a file from SMB, and then tries to access it from NFS. The access from NFS may fail because the UID 1012 may be mapped to "VITA\cifsuser."

 

Cause

The Secmap DB will not be automatically updated after the Active Directory domain change.
Environment: The Unity arrays having NAS server with multiprotocol enabled

 

Resolution

After the Active Directory domain change, the customer must manually delete the stale entries from the old domain with svc_cifssupport command. Use SID to identify an entry, as the -delete -name <name> -domain <domain_name> may fail because of the domain change. For example:
-delete -name command output

 

Affected Products

Dell EMC Unity
Article Properties
Article Number: 000182731
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  4
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