Troubleshoot OneDrive for Windows Phone app problems

Summary: Here are the following steps on how to fix the OneDrive sync problem in Mobile for Windows phone.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

camera roll issues

If you are having camera roll issues, for example, automatic camera upload is not working, not all photos are uploaded, take the following steps to help fix the problem:

  1. Check your Wi-Fi connectivity; ensure that the mobile OneDrive settings for camera upload on metered connections are not switched off.
  2. Disable camera upload in OneDrive app settings.
  3. Go to www.onedrive.live.comThis hyperlink is taking you to a website outside of Dell Technologies. and rename your Camera Roll folder.
  4. Enable camera upload to start the reuploading of all camera roll photos from your mobile device into the cloud.
    Note: This starts a reupload of all camera roll figures from your mobile device into the cloud. Make sure that your Internet connection is strong before completing these steps.

camera upload takes too long

If it takes a while to look for photos or do camera upload but there is no error message, it might be because you have too many figures on your camera roll. The delay may also be caused by facial recognition and location data settings in your photos. To resolve this, do the following:

  1. Reduce the number of photos in your camera roll; move some of your photos to another folder.
  2. Turn off optimized storage in iOS photo and figure settings.
  3. Leave OneDrive running overnight to finish uploading.
    Note: For large amounts of data, especially if you also connect to iCloud, the upload process may take longer. Refrain from signing out or reinstalling the app currently as it will only cause the process to restart.

onedrive app issues on windows phone 8.1

If OneDrive sync does not work or not launching, or if the app is being unresponsive in your Windows Phone 8.1, perform a soft reset:

  1. Press and hold the volume down + power buttons until your phone vibrates and restarts. Did it work?
    • Yes: No further action is needed.
    • No: Do a hard reset
      1. Back up your data (go to Microsoft Support PageThis hyperlink is taking you to a website outside of Dell Technologies. to know how).
      2. In the App list, tap the Settings icon Settings_Icon.
      3. Click Reset your phone.
      4. You will receive two warnings; if you are sure that you want to restore your phone to its factory settings, tap Yes when prompted.
        Note: It might take a little while for the process to complete.

onedrive app issues on windows phone 10

If OneDrive sync does not work or not launching, or if the app is being unresponsive into your Windows Phone 10, reset the app:

  1. Open the app and click the Menu Menu_Icon icon.
  2. Click the Settings Settings_Icon2 icon.
  3. Click About OneDrive.
  4. Click Reset app then confirm.
    Note: Alternatively, from the App list, go to Settings>Apps>Apps & features>OneDrive>Advanced options>Reset. If you are having problems getting connected to a Wi-Fi network and cannot connect to the Internet, you can try to fix Wi-Fi connection issues in Windows 10 MobileThis hyperlink is taking you to a website outside of Dell Technologies..
  5. Did it work?
    • Yes: No further action is needed
    • No: Do a hard reset
      1. Back up your data (go to Microsoft Support PageThis hyperlink is taking you to a website outside of Dell Technologies. to know how).
      2. Click Settings.
      3. System > About > Reset your phone.
      4. You will receive two warnings; if you are sure that you want to restore your phone to its factory settings, tap Yes when prompted.
        Note: It might take a little while for the process to complete.
file issues

OneDrive cannot access this file.

The file might be open in another app. Save any changes to the file, close the app, then try to upload the file again.

OneDrive cannot upload this file to this location.

The filename (including the path) is too long. The filename and path must contain fewer than 442 characters. Shorten the name of your file or the name of subfolders in OneDrive, or select a subfolder that is closer to the top-level folder, then try to upload the file again.

OneDrive cannot find this file.

You may receive this message if you have moved the file on your computer after an automatic upload has occurred. If the file has been moved, renamed, or deleted before you tried to upload it, locate the file then try to upload it again.

Filename Errors

If you receive the error message, A file with this name already exists, rename the file that you are trying to upload.

If you receive the error message, the file contains restricted characters, remove unnecessary characters from the filename (for example, /, \, <, >,: *, ",?, |).

 

Note: List of names that are not allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

 

out of storage

A file will not upload if it does not fit into your available OneDrive storage space. To see how much space you have remaining or get more storage, tap Menu Settings and then tap your account name to see your total storage and space available. Alternatively, sign in first to go to your storage page onlineThis hyperlink is taking you to a website outside of Dell Technologies..

Affected Products

Microsoft 365 from Dell
Article Properties
Article Number: 000184811
Article Type: How To
Last Modified: 21 Nov 2025
Version:  6
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