SRM Web GUI has slow response time.
Summary: Customer had issues with a slow response time in the Web GUI after upgrading SRM to a newer version
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Symptoms
SRM Web GUI slow response while selecting anything in the Main Menu or refreshing the GUI or switching between screens
Cause
Seeing errors in localhost log file under Tomcat logs
15-Apr-2021 07:13:21.879 SEVERE [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.realm.JNDIRealm.startInternal Exception opening directory server connection
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: xxx-xxx, comment: AcceptSecurityContext error, data 52e, v4563 ]
The LDAP error code 49 indicated Authentication error (bad username and/or password) which leads to miss configured LDAP setting in SRM GUI
Found Realm Configuration was misconfigured using old LDAP Server name. The Master Realm should also always be in the first order of the Realms XML file.
Resolution
Checked LDAP Server connection and login / Password. Once necessary changes were made and the customer was able to connect and login.
We restarted Tomcat and the GUI Response improved dramatically.
Article Properties
Article Number: 000185392
Article Type: Solution
Last Modified: 08 Sep 2025
Version: 5
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