Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal
Summary: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ...
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Instructions
Affected Products:
- Dell Security Management Server Enterprise
- Dell Security Management Server Virtual
Affected Versions:
- v10.2.13 and Later
Log in to the Dell Data Security Recovery Portal:
- Using a web browser on your desktop or mobile device go to https://servername.company.com:8091.
Note:
- The example FQDN (fully qualified domain name) differs from the server in your environment.
- Port 8091 may differ from the port that is used in your environment by the recovery portal.
- Log in by entering your domain credentials (UserName@company.com).
Figure 1: (English Only) Desktop Recovery Portal login
Figure 2: (English Only) Mobile Recovery Portal Login
- Enter the recovery ID of the BitLocker protected drive that you are trying to recover, then click get recovery password or create key package.
Note: For assistance locating the BitLocker recovery key ID, reference How to Locate the BitLocker Recovery Key ID for a BitLocker Protected Drive.
Note: For information on related issues, see the Dell Knowdge Base articles below:
Figure 3: (English Only) Desktop recovery portal
Figure 4: (English Only) Mobile recovery portal
Note: For more information about the Dell Data Security Server, see the knowledge base articles below:
- What is Dell Security Management Server / Dell Data Protection Enterprise Edition Server?
- What is Dell Security Management Server Virtual / Dell Data Protection Virtual Edition?
- If Microsoft Azure manages BitLocker or BitLocker is managed locally, reference the article below:
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000187915
Article Type: How To
Last Modified: 14 Jan 2025
Version: 13
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