Article Number: 000187915

Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

Summary: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ...

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Article Content

Instructions

Affected Products:

Dell Security Management Server Enterprise
Dell Security Management Server Virtual

Affected Versions:

v10.2.13 and Later

Log in to the Dell Data Security Recovery Portal:

Using a web browser on your desktop or mobile device go to https://servername.company.com:8091.

Note:

The example FQDN (fully qualified domain name) differs from the server in your environment.
Port 8091 may differ from the port that is used in your environment by the recovery portal.

Figure 1: (English Only) Desktop Recovery Portal login

Figure 2: (English Only) Mobile Recovery Portal Login

Enter the recovery ID of the BitLocker protected drive that you are trying to recover, then click get recovery password or create key package.

Note: For assistance locating the BitLocker recovery key ID, reference How to Locate the BitLocker Recovery Key ID for a BitLocker Protected Drive.

Figure 3: (English Only) Desktop recovery portal

Figure 4: (English Only) Mobile recovery portal

Note: For more information about the Dell Data Security Server, see the knowledge base articles below:

What is Dell Security Management Server / Dell Data Protection Enterprise Edition Server?
What is Dell Security Management Server Virtual / Dell Data Protection Virtual Edition?
If Microsoft Azure manages BitLocker or BitLocker is managed locally, reference the article below:
- https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

Summary: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ...

Article Content

Instructions

Affected Products:

Affected Versions:

Log in to the Dell Data Security Recovery Portal:

Additional Information

Recommended Articles

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Last Published Date

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Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

Summary: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ... View More View Less

Article Content

Instructions

Affected Products:

Affected Versions:

Log in to the Dell Data Security Recovery Portal:

Additional Information

Recommended Articles

Article Properties

Affected Product

Last Published Date

Version

Article Type

Summary: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ...