NMC: NMC package successfully installs on Linux Server, but GST Service Cannot be Started "Unit gst.service could not be found."

Summary: You are attempting to install/upgrade the NMC package on a Linux system. The install completes successfully. The nmc_config script appears to complete successfully; however, attempts to start the NMC's GST service fail with "Unit gst.service could not be found." ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

  • You have installed the NMC server package on a Linux system:
  • The /opt/lgtonmc/bin/nmc_config script appears to complete (returns to prompt), but the service did not start and cannot be started:
[root@NMCSERVER]# /opt/lgtonmc/bin/nmc_config

The embedded web server inside the NMC server must run as a non-root user.
EMC recommends that you specify a user that has limited privileges and
file access permissions. Default user name used is 'nsrnmc'.

Specify the directory to use for the LGTOnmc database [/nsr/nmc/nmcdb]: 

Do you want to migrate the NMC server data from a previous LGTOnmc 8.x.x release [n]? 

Specify the host name of the NetWorker Authentication Service host [NWSERVER.emclab.local]: 

Start the NMC server daemons at end of the configuration [y]? 

Creating the installation log in /opt/lgtonmc/logs/install.log.

Performing initialization. Please wait...

[root@NMCSERVER ]# service gst status
Redirecting to /bin/systemctl status gst.service
Unit gst.service could not be found.
  • The /opt/lgtonmc/logs/install.log shows:
** running: chmod 755 /opt/nsr/admin/gst.service
** running: chmod 755 /opt/nsr/admin/gst_linux.sh
** running: /usr/sbin/semanage permissive -a unconfined_t
/opt/lgtonmc/bin/nmc_config: line 393: /usr/sbin/semanage: No such file or directory

Cause

The semanage package is missing from the NMC server. 

This is a Linux OS package: https://linux.die.net/man/8/semanage This hyperlink is taking you to a website outside of Dell Technologies.

Resolution

  1. Install the missing semanage package on the server. You can identify which package installs this tool with:

yum provides /usr/sbin/semanage

[root@NMCSERVER]# yum provides /usr/sbin/semanage
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: ftp.usf.edu
 * extras: mirror.cogentco.com
 * updates: mirror.wdc1.us.leaseweb.net
policycoreutils-python-2.5-34.el7.x86_64 : SELinux policy core python utilities
Repo        : base
Matched from:
Filename    : /usr/sbin/semanage
  1. The package can be installed with the following using the package outputted by the above command:
yum install -y --nogpgcheck policycoreutils-python-#.#-##x86_64
  1. Rerun the NMC configuration script: 

/opt/lgtonmc/bin/nmc_config

NOTE: The script should return "The installation completed successfully." before returning to prompt.
  1. Confirm that services are running after the configuration script completes: 
service gst status
OR
systemctl status gst.service
[root@NMCSERVER ]# service gst status
Redirecting to /bin/systemctl status gst.service
● gst.service - NetWorker Management Console
   Loaded: loaded (/opt/nsr/admin/gst.service; enabled; vendor preset: disabled)
   Active: active (running) since Fri 2021-06-25 11:02:49 EDT; 53s ago
  Process: 9778 ExecStart=/opt/nsr/admin/gst_linux.sh start (code=exited, status=0/SUCCESS)
 Main PID: 9799 (gstd)
   CGroup: /system.slice/gst.service
           ├─9799 /opt/lgtonmc/bin/gstd
           ├─9805 /opt/lgtonmc/apache/bin/httpd -f /opt/lgtonmc/apache/conf/httpd.conf
           ├─9806 /opt/lgtonmc/apache/bin/httpd -f /opt/lgtonmc/apache/conf/httpd.conf
           ├─9821 /opt/lgtonmc/postgres/bin/postgres -D /nsr/nmc/nmcdb/pgdata
           ├─9822 postgres: logger process   
           ├─9824 postgres: checkpointer process   
           ├─9825 postgres: writer process   
           ├─9826 postgres: wal writer process   
           ├─9827 postgres: autovacuum launcher process   
           ├─9828 postgres: stats collector process   
           └─9834 postgres: lgtogst lgto_gst ::1(34866) idle
  1. Monitor the /var/log/messages file and /opt/lgtonmc/logs/gstd.raw for any error messages.

Affected Products

NetWorker
Article Properties
Article Number: 000189022
Article Type: Solution
Last Modified: 07 May 2025
Version:  3
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