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Trusted Platform Module (TPM) Frequently Asked Questions for Windows 11

Summary: This article provides answers to frequently asked questions about Trusted Platform Module (TPM).

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

TPM 2.0 is required to run Windows 11, as an important building block for security-related features. TPM 2.0 is used in Windows 11 for a number of features, including Windows Hello for identity protection and BitLocker for data protection.

Cause

If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device.

Resolution

TPM is a security technology that increases the computer security against software vulnerabilities.

Practically, the TPM is used for multiple features that increase the security of your device:

  • BitLocker Drive Encryption: Automatically encrypts the computer drive to keep your data safe.
  • Data Execution Prevention: Prevents unauthorized applications like malware from running in memory.
  • Windows Hello: Secure user authentication without a password.
  • Secure Boot and Measured Boot: Block malicious drivers and rootkits from intercepting the boot process of the Operating System.

Trusted Platform Module TPM Dell (Official Dell Tech Support on YouTube)

Duration: 04:08
Closed captions: Available in multiple languages. Click the Settings icon, click Subtitles/CC, click autotranslate and then select the language.

Dell computers that are shipped from 2015 onwards support TPM 2.0. You can verify this in the Windows device manager:

  1. Right-click on the Windows Start button.
  2. Click Device Manager.
  3. Expand the Security Device branch.

You should see the Trusted Platform Module 2.0 entry.

NOTE: When there is no Security Device branch that is listed, see the Microsoft Knowledge Base article Enable TPM 2.0 on your PC External Link for more information.

Regional implementations:

Various ISO member countries (including Australia, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Ghana, Ireland, Italy, Japan, the Republic of Korea, Lebanon, Malaysia, Netherlands, Nigeria, Norway, the Russian Federation, South Africa, the United Arab Emirates, the United Kingdom and the United States) approved the TPM 2.0 standard back in 2015. Local laws and regulatory for import and usage of cryptographic components in computer systems may vary. Please follow the steps in this article to verify if your system is TPM enabled. Please contact your account team for assistance. For more information, reference Trusted Computing Group TPM 2.0 Library Specification Approved as an ISO/IEC International Standard Date Published: June 29, 2015 External Link.

Russia:

The Eurasian economic commission #30 allows the import of computer systems with cryptographic devices since 2015.

China:

2018: Most systems shipped to for the People’s Republic of China that are pre-installed with Windows 10 shipped with PTT (for Intel CPU’s) or fTPM (for AMD CPU’s) and satisfy the TPM 2.0 requirements for Windows 11. Exceptions apply based on order configuration.

Note: Some models may offer no, or only firmware TPM support (Intel PPT). Please review Dell computers tested for upgrade to Windows 11.

Microsoft has a new requirement that TPM 2.0 or its equivalent be enabled before Windows 11 can be installed. It means that not all computers are eligible for the Windows 11 upgrade.

See our list of tested computers that meet or exceed the Microsoft hardware and software requirements for the upgrade to Windows 11, in the Dell Knowledge Base article, Dell computers tested for upgrade to Windows 11.

Microsoft offers an application to see if your Personal Computer can run Windows 11, browse to the PC Health Check External Link site to download and run the application.

To check and enable TPM capabilities on your computer, see the Dell Knowledge Base article  How to enable the TPM (Trusted Platform Module).

Both, PPT and fTPM support the Windows 11 TPM requirements. Please see below for regional variances and follow the steps in this document to verify if your system is TPM enabled and TPM 2.0 compatible.

PTT or Platform Trust Technology is a firmware extension from Intel that supports Microsoft TPM requirements.

fTPM or Firmware TPM is a firmware technology from AMD that supports Microsoft TPM requirements.

Windows 11 will install on systems with PTT, fTPM, or hardware TPM that meet the TPM 2.0 standard.

This can have multiple reasons:

BIOS Mode:

The system BIOS is likely set to legacy mode.

TPM 2.0 requires that BIOS operates in native UEFI mode.

Refer to How to enable the TPM (Trusted Platform Module) on how to enable TPM on your computer.

CAUTION: Switching from Legacy to UEFI mode makes the current Windows installation unbootable and requires reinstallation of Windows.

Technical issue:

The TPM option can temporarily disappear.

TPM option is missing in the system BIOS setup Latitude, Precision, or XPS

How to Successfully Update the TPM Firmware on your Dell Computer

The TPM upgrade/downgrade option was offered on select commercial devices to enable the Window 7 downgrade program from Microsoft. The eligible devices could later be upgraded to TPM 2.0. This option is not available on consumer devices.

See the Dell Knowledge base article Dell systems that can upgrade from TPM version 1.2 to 2.0 for a list of computers that can be updated from TPM 1.2 to 2.0.

If your computer qualifies for a TPM upgrade, the TPM firmware update can be downloaded from our Drivers & Downloads site.

NOTE: For more information about how to download the TPM firmware, see Dell Knowledge Base article Drivers and Downloads FAQs, the TPM firmware is located in the Security Category (if your computer is compatible).

 

Article Properties


Last Published Date

18 Apr 2022

Version

11

Article Type

Solution