Latitude Computer Does Not Wake up from Sleep Mode with Internal Keyboard and Touchpad

Summary: This article provides information about Latitude systems not waking up from sleep mode with the internal keyboard and touchpad.

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Symptoms

Latitude systems that launched in and before 2019 may not wake up from sleep mode with the internal keyboard and touchpad.

How to check if the computer supports Modern Standby mode:

  1. In Windows CMD mode, input command powercfg /a
  2. If the computer supports Modern Standby, the output shows:
    • The following sleep states are available on this computer:
      Standby (S0 Low Power Idle) Network Disconnected

Example of Supported Modern Standby 
Figure 1: Example of Supported Modern Standby

Cause

The computer does not support modern standby mode.

Resolution

It is an expected behavior. Wake up the computer using the power button.

Affected Products

Latitude 5290, Latitude 7290, Latitude 7390, Latitude 3490, Latitude 5490, Latitude 7490, Latitude 3590, Latitude 5590
Article Properties
Article Number: 000191327
Article Type: Solution
Last Modified: 05 May 2025
Version:  5
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