Alienware AW3423DW/DWF Pixel Refresh Will Turn Monitor Off
Summary: Information about the Pixel Refresh function on the AW3423DW/DWF monitor.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When the Pixel Refresh function is ran on the monitor, it turns the monitor off during the process.
This process takes approximately 7 minutes to complete, and the power LED indicator will slowly blink green during the Pixel Refresh process.
Cause
Pixel Refresh helps to reduce temporary image retention on the OLED screen.
Resolution
Pixel Refresh Function
This is a known feature for all OLED monitors to prevent your screen from getting image retention.
You can manually activate the Pixel Refresh function after using the monitor for a couple of hours. You will automatically get a pop-up if you have used the monitor for four hours.
When Pixel Refresh is selected, the following message appears:
Note: If the accumulated usage of the monitor time exceeds four hours, Pixel Refresh will be activated automatically when the monitor goes into Standby mode.
The automatic pop-up message can be turned off from the monitor's On-Screen Display (OSD) menu (only available on A-Rev 01 firmware and later.) This is Not recommended since this helps prevent image retention on the OLED screen.
The automatic pop-up message can be turned off from the monitor's On-Screen Display (OSD) menu (only available on A-Rev 01 firmware and later.) This is Not recommended since this helps prevent image retention on the OLED screen.
Affected Products
Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWFArticle Properties
Article Number: 000198595
Article Type: Solution
Last Modified: 13 Nov 2025
Version: 6
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