Third-party Devices May Not Charge Wirelessly on the HD22Q Dell Dual Charge Dock

Dell Dual Charge HD22Q dock owners may experience trouble when charging some devices. Some third-party devices do not wirelessly charge when placed on the HD22Q dock.

Third-party devices include but are not limited to these items:

• Air Pods 2
• Air Pods Pro
• Samsung Galaxy Buds

This is because of the improper alignment of the device with the dock charging coils.

The wireless charging area on your device depends on the location of the charging coil. Your device may not charge in all positions.

Adjusting or rotating your third-party device on the charging stand affects how it charges.

The Dell Dual Charge Dock HD22Q has a three-coil design that supports wireless charging on mobile devices of different sizes.

For Example: You can change the orientation of a device such as ear buds. Rotate the ear bud case 90 degrees counterclockwise and check the LED to ensure it is charging. This can change based on the devices size and charging preference.

• Portrait Mode charging on larger phones.
• Portrait Mode charging on smaller phones.
• Landscape Mode charging.

The charging coils are spread out to ensure that devices of all sizes have no difficulty charging when placed on the dock wireless charging pad.

The Quick charging LED helps identify the charging status on the docking station.