VxRail: Changing VxRail Service VM Passwords

The passwords for the service VMs can be changed or reset using the following instructions.

VxRail Manager:

• mystic account - Can be changed with passwd command

passwd mystic

If the mystic account has been locked after three failed login attempts, this account can be unlocked using the root account as follows:

1. Open vCenter web UI. Launch VxRail Manager's web console and log in new VxRail Manager with root user.
2. Run the following command to unlock the mystic account:

pam_tally2 --user=mystic --reset

3. Now confirm that you can ssh to the VxRail Manager with mystic account, without a lock issue.

• root account- Can be changed with the passwd command

passwd root

If you do not have access to the VxRail Manager root account, follow Resetting the root password for Dell VxRail Manager to reset the password and regain access.

• service account - Can be changed with passwd command

passwd service

This account is used by Dell services and the password is set at first run install, starting in version 7.0.350. It uses the same password that is associated with the mystic account if the cluster was upgraded from an older <7.0.350 release. It should be maintained by the customer.

vCenter Server:

• administrator@vsphere.local account -

1. Log in to the vSphere Web Client with an SSO administrator user.
2. Click Administration.
3. Click Users and Groups under Single Sign-On.
4. Right-click Administrator under the Users tab.
5. Click Edit User.
6. Change the password for the Administrator.

• root account - Can be changed with the passwd command

passwd root

If you do not have access to the vCenter root account, follow https://kb.vmware.com/s/article/2147144 to reset the password.

Platform Services Controller (if applicable)

• root - Can be changed with the passwd command

passwd root

If you do not have access to the PSC root account, follow https://kb.vmware.com/s/article/2147144 to reset the password.

Witness (if applicable):

• root account - Can be changed with the passwd command

passwd root

If you do not have access to the ESXi witness root account, engage the VxRail support team as the witness must be re-deployed.

Video: Changing VxRail Service VM passwords