How to Install the Secureworks Red Cloak Endpoint Agent

This article covers the installation process for the Secureworks Red Cloak Endpoint agent.

Affected Product:

• Secureworks Red Cloak Endpoint

Affected Operating Systems:

• Windows
• Linux

Click either Windows or Linux for the steps to install the Secureworks Red Cloak Endpoint agent.

Windows

The Secureworks Red Cloak Endpoint agent can be installed on Windows through the user interface (UI) or command-line interface (CLI). An administrator may then Confirm the agent installation. Click the appropriate process for more information.

UI

1. As an administrator, go to the redcloak.msi installer file and then double-click it.
   
2. While the Secureworks Red Cloak Endpoint agent installer runs, an installation window displays for a moment. Wait for the installation to complete.
   

CLI

1. As an administrator, right-click the Windows start menu and then click Run.
   
2. In the Run UI, type cmd and then press Enter.
   
3. Type msiexec /i <PATH>\redcloak.msi /quiet /qn  and then press Enter.
   Note: <PATH> = the full directory path to where the redcloak.msi file is located

Confirm the agent installation

1. As an administrator, right-click the Windows start menu and then click Run.
   
2. In the Run UI, type cmd and then press Enter.
   
3. Type cd "<PATH>" and then press Enter.
   
   Note:

   • <PATH> = The Secureworks Red Cloak Endpoint setup folder
   • By default, the setup folder is C:\Program Files (x86)\Dell SecureWorks\Red Cloak.
4. Type redcloak.exe --check and then press Enter.
   
5. Command Prompt outputs information similar to the below example output. If you see errors or do not see a [SUCCESS] message at the end, contact Dell Support.
   …
[ INFO ] Secureworks Red Cloak
[ INFO ] Communications Check
[ INFO ]
[ INFO ] This process will check the communications channel between
[ INFO ] this system and the servers.
…
[SUCCESS] connection active
   Note: For more information about contacting support, reference How to Get Support for Secureworks Taegis XDR.

Linux

The Secureworks Red Cloak Endpoint agent can be installed on Linux using the DEB file or the RPM file. An administrator may then Confirm the agent installation. Click the appropriate process for more information.

DEB file

1. Open Terminal.
   
   Note: Optionally, the CTRL+ALT+T keyboard combination can be used to launch Terminal.
2. Import the GPG key by typing gpg -import <GPGKEYFILE> and then press Enter.
   
   Note:

   • <GPGKEYFILE> = Path to the GPG key
   • The GPG key is available when downloading the Secureworks Red Cloak Endpoint agent. For more information, reference How to Download the Secureworks Red Cloak Endpoint Agent.
3. Type sudo apt install <DEB> and then press Enter.
   
   Note: <DEB> = Path to the .deb file

RPM file

1. Open Terminal.
   
2. Import the GPG key by typing rpm --import <GPGKEYFILE> and then press Enter.
   
   Note:

   • <GPGKEYFILE> = Path to the GPG key
   • The GPG key is available when downloading the Secureworks Red Cloak Endpoint agent. For more information, reference How to Download the Secureworks Red Cloak Endpoint Agent.
3. Type yum localinstall <RPM> and then press Enter.
   
   Note: <RPM> = Path to the RPM file

Confirm the agent installation

1. Open Terminal.
   
2. Type service redcloak status and then press Enter to verify the status of the redcloak service.
   
3. Type /opt/secureworks/redcloak/bin/redcloak --check and then press Enter to verify agent connectivity.
   

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.