PowerProtect Data Manager: Not able to deploy Reporting/Search Engine

Summary: Deploying of Reporting/Search Engine failed in PPDM.

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Symptoms

In PPDM GUI, Jobs > System Jobs, when clicking on the details for this job, one may see below error.
Error : InfrastructureNodeSessions unsuccessful during initialization. Unable to deploy node <Reporting/Search_Engine_FQDN>. Unable to determine the state of node VM '<Reporting/Search_Engine_FQDN>' or the 'vProxy Agent' agent running on it. Unable to connect to Node VM: dial tcp: lookup <Reporting/Search_Engine_FQDN> on <DNS_Server>:53: no such host

On PPDM server, nslookup <Reporting/Search_Engine_FQDN> does not return expected result. 

Cause

DNS issue.

Resolution

Please fix the DNS issue so that Reporting/Search Engine (node) is resolvable.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000202384
Article Type: Solution
Last Modified: 15 Dec 2022
Version:  3
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