NetWorker：NVP-vProxy 嘗試重試后無法建立非靜止快照

Summary: 一或多個 VM 的 NetWorker NVP-vProxy 型備份失敗。 失敗的 VM 無法使用 VMware Snapshot Manager 取得手動快照，並以相同的訊息失敗。

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Symptoms

  • vProxy 備份記錄顯示錯誤：
Backup has FAILED. Unable to create snapshot. Unable to create non-quiesced snapshot after a retry attempt: An error occurred while saving the snapshot: Could not open or create change tracking file.

 

  • vProxy snapshot-mgr log （\opt\emc\vproxy\runtime\logs\vbackupd\vbackupd-snapmgr.log） 顯示相同的錯誤：
YYYY-MM-DDTHH:mm:SS ERROR:  Snapshot creation task failed: An error occurred while saving the snapshot: Could not open or create change tracking file.
YYYY-MM-DDTHH:mm:SS ERROR:  Unable to create quiesced snapshot: An error occurred while saving the snapshot: Could not open or create change tracking file.
YYYY-MM-DDTHH:mm:SS NOTICE: Snapshot free space threshold validation not requested.
YYYY-MM-DDTHH:mm:SS WARN:   Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while saving the snapshot: Could not open or create change tracking file.
YYYY-MM-DDTHH:mm:SS INFO:   Task to create snapshot completed, errors = true.
YYYY-MM-DDTHH:mm:SS ERROR:  Unable to create non-quiesced snapshot after a retry attempt: An error occurred while saving the snapshot: Could not open or create change tracking file.

 

Cause

此虛擬機的變更區塊追蹤 （CBT） 檔案發生問題。

 

Resolution

變更區塊追蹤 （CBT） 檔案是由 VM 正在執行的 ESXi 主機建立和控制。NetWorker 是快照要求者，VMware 會接受並刪除用於備份的快照。NetWorker 無法解決或略過快照問題。

 

請聯絡 VMware 支援以協助解決 CBT 檔案問題。

 

Affected Products

NetWorker
Article Properties
Article Number: 000203736
Article Type: Solution
Last Modified: 22 Jan 2024
Version:  3
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