Log Collector Example Script

Summary: This article provides an example log collector script for the Windows operating system.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

IT professionals may have to pull log files from one or more computers to diagnose an issue. This is best done through remote management tools but can be done through scripting. The Attachments section of this article includes example log collector that can be run or modified to meet most needs.

Script Details:

  • Only uses Windows Command Line and PowerShell commands
  • Does not install software
  • Does not change registry values
  • Stores files in a temp folder until the creation of a .zip file with all logs
    • C:\Users\<Current User>\AppData\Roaming\
    • Temp folder deleted upon creation of the .zip file
  • Open Source
Note: Dell technical support cannot assist with or modify this script for customers. This script is provided as an example of what can be achieved using Command Line and PowerShell for customers who are unable to install management tools in their environment.
  1. Download the log collector
    • Download the log collector file of your choice.
      • Go to the Attachments section of this article to download the file.
    • To ensure the integrity of your download, users can verify the checksum value:
      • MD5: 9af4c403c997dcebdba49b6251565a5c
      • SHA1: 3a8bb6d3a75ebe14ffc631fe68dcfa308eaf3691
      • SHA-256: 4917c7f2e0d8d6111159cfe18b8dc9ca6cf04ff4467166d65435e3b8e07a5e2b
  2. Extract the log collector to an accessible location
  3. Close all unnecessary applications.
    • Closing applications reduces the additional data in logs that may have to be filtered through.
  4. Replicate the issue being investigated.
    • Users should document the date and time of the issue or error replicated.
  5. Run the log collector.
    • The log collector should be run as admin when possible.
    • The log file is added to the folder that it was run from when the collection is complete
    • The file name is in the format Model#_ServiceTag_Date_Time.zip.
  6. Review the logs
    • Using the date and time that is recorded, review the relevant logs to help isolate the cause of the issue.
    • Users can learn more about the various logs using Microsoft’s Windows documentation.
  • How does the collector work?
    • The log collector uses Windows command line and PowerShell commands to create log files and store them in a temporary folder. This folder is then compressed into a .zip file, and the temporary file is deleted.
  • Can I use this Log Collector for my company’s needs?
    • Yes, this script is considered open source.
  • Will Dell help me customize this collector to meet my needs?
  • Can I decide what data I share with Dell?
    • Yes, the log collector does not transmit any data to Dell or other party automatically. Users can delete any logs in the .zip file they do not want to share with Dell before upload/email. A full list can be found in the Log Reference section of this documentation.
    • Note: Users should be careful not to delete any files Dell may need to investigate their issue.
  • How long does the log collector take to run?
    • The collector takes anywhere from 5-15 minutes on average to run. This time varies greatly based on the size of the logs and the speed of the CPU, memory, and hard drive (HDD) or solid state drive (SSD).
  • Can I use this Log Collector on non-Dell computers?
    • The log collector runs on non-Dell computers but may have empty files or missing fields for Dell-specific applications and settings.
  • Does Dell have any other diagnostic or management tools they can provide?
  • What is Dell's data privacy policy for handling my data?
  • What happened to the Lite and Advanced versions?
    • As of version 2.3 release the Lite version’s contents were the same as running the Advanced without admin so we are now only releasing a single version.
  • When I extract the files, the .cmd file shows as a notepad icon and opens as notepad when double-clicking
    • IT administrators may change the default application for running .cmd and other script files.
    • It is recommended that users run the file from the command line where it runs as a script.
    • Why can I not run it as a .bat file instead?
      • Windows uses two different interpreters for .cmd and .bat files which include context and security differences.
      • The log collector has undergone thorough testing using .cmd.
      • The log collector has NOT been tested for .bat.
  • What does the OS_Refresh_Upgrade.txt file contain?
    • This file contains a listing of all Windows OS upgrades and refreshes made to the system.
    • System resets are full data wipes and will clear this data.
List of Command-Line commands used and Microsoft documentation:
Log Collected ZIP Log Path Command Used Requires Admin Command Type Microsoft / Dell Reference URL 2.3 Change
Application Event Logs \Logs\OperatingSystem\Event Logs\application_eventlog.evtx wevtutil epl Application /q:"*[System[(Level<=5)]]" application_eventlog.evtx No Command Line https://learn.microsoft.com/windows/win32/wes/windows-event-log This hyperlink is taking you to a website outside of Dell Technologies. 0
Appx Package List \Logs\Application\installed_appx.txt Get-AppxPackage | Select PackageFullName | Sort PackageFullName Yes PowerShell https://learn.microsoft.com/powershell/module/appx/get-appxpackage?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
Available Sleep States List \Logs\Power\available_sleepstates.txt powercfg /a No Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Battery Report \Logs\Power\Battery_Report.html powercfg /batteryreport /output Battery_Report.html /duration 14 Yes Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
BCD Information \Logs\OperatingSystem\bcd.txt bcdedit Yes Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/bcdeditThis hyperlink is taking you to a website outside of Dell Technologies. 0
Bitlocker Protector List \Logs\Security\bitlocker_PCRs.txt manage-bde %SYSTEMDRIVE% -protectors -get -type TPM Yes PowerShell https://learn.microsoft.com/windows-server/administration/windows-commands/manage-bdeThis hyperlink is taking you to a website outside of Dell Technologies. 0
Bitlocker Status \Logs\Security\bitlocker_status.txt manage-bde -status Yes PowerShell https://learn.microsoft.com/windows-server/administration/windows-commands/manage-bdeThis hyperlink is taking you to a website outside of Dell Technologies. 0
Broadband Adapter List \Logs\Network\broadband_adapter.txt netsh mbn show interfaces No Command Line https://learn.microsoft.com/windows-server/networking/technologies/netsh/netsh-contextsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Configured Wake Timer List \Logs\Power\waketimers.txt powercfg /waketimers Yes Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Dell Command Update log \Logs\Dell\Dell_Command_Update\Activity.log
\Logs\Dell\Dell_Command_Update\Service.log		 XCOPY /s /y /q /F %SYSTEMDRIVE%\ProgramData\Dell\UpdateService\Log Yes Command Line Dell Command | Update 0
Dell Data Migrate Logs (Destination) \Logs\Dell\Dell_Data_Migrate_Destination\(Various files) XCOPY /s /I /y /q /F %SYSTEMDRIVE%\ProgramData\Dell\SupportAssist\CDM\Logs . Yes Command Line https://www.dell.com/support/manuals/data-assistant/migrate_1.0_ug/ 0
Dell Data Migrate Logs (Source) \Logs\Dell\Dell_Data_Migrate_Source\(Various Files) XCOPY /s /y /q /F %SYSTEMDRIVE%\ProgramData\DDA\logs\ . Yes Command Line https://www.dell.com/support/manuals/data-assistant/migrate_1.0_ug/introduction?guid=guid-28c0bb91-e84d-4118-99ee-e5500769b170& 0
Dell Digital Delivery logs \Logs\Dell\Dell_Digital_Delivery\ XCOPY /s /y /q /F %SYSTEMDRIVE%\ProgramData\dell\D3\Resources\Logs\ Yes Command Line https://www.dell.com/support/contents/article/product-support/self-support-knowledgebase/software-and-downloads/download-center/dell-digital-delivery 0
Dell Factory Load Information \Logs\Dell\FactoryLoad\dell.sdr XCOPY /y /q /F %SYSTEMDRIVE%\dell.sdr No Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/xcopyThis hyperlink is taking you to a website outside of Dell Technologies. 0
Dell Optimizer Logs \Logs\Dell\Dell_Optimizer\* *XCOPY command copies multiple AppData files specific to Dell Optimizer* No Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/xcopyThis hyperlink is taking you to a website outside of Dell Technologies. 1
Dell Update Package Logs \Logs\Dell\Dell_Update_Package\* XCOPY /s /y /q /F %SYSTEMDRIVE%\ProgramData\Dell\UpdatePackage\Log . No Command Line Dell Command | Update 0
Detailed Driver Report \Logs\Driver\driver_details.txt Get-WmiObject Win32_PnPSignedDriver | select * No PowerShell https://learn.microsoft.com/previous-versions/windows/desktop/legacy/aa394354(v=vs.85)This hyperlink is taking you to a website outside of Dell Technologies. 0
DirectX Diagnostics Log \Logs\Graphics\DXdiag.txt dxdiag.exe /t DXdiag.txt No Command Line https://support.microsoft.com/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85This hyperlink is taking you to a website outside of Dell Technologies. 0
Driver List \Logs\Driver\driver_list.txt Get-WmiObject Win32_PnPSignedDriver| select devicename, driverversion, driverdate | Sort-Object devicename No PowerShell https://learn.microsoft.com/previous-versions/windows/desktop/legacy/aa394354(v=vs.85)This hyperlink is taking you to a website outside of Dell Technologies. 0
Driver Store List \Logs\Driver\driver_store.txt dism /online /get-drivers /all /format:table Yes Command Line https://learn.microsoft.com/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11This hyperlink is taking you to a website outside of Dell Technologies. 0
Drivers In Error State \Logs\Driver\error_state_drivers.txt Pnputil /enum-devices /problem /ids No Command Line https://learn.microsoft.com/windows-hardware/drivers/devtest/pnputilThis hyperlink is taking you to a website outside of Dell Technologies. 1
Energy Report \Logs\Power\energy.html powercfg /energy /output energy.html Yes Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Group Policy Objects \Logs\OperatingSystem\GPO_List.html start /min gpresult /H GPO_List.html No Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/gpresultThis hyperlink is taking you to a website outside of Dell Technologies. 0
Installed Application List \Logs\Application\installed_apps.txt Get-ItemProperty HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Sort-Object InstallDate No PowerShell https://learn.microsoft.com/powershell/module/microsoft.powershell.management/get-itemproperty?view=powershell-7.3This hyperlink is taking you to a website outside of Dell Technologies. 0
IP Configuration \Logs\Network\ipconfig_all.txt ipconfig /all No Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/ipconfigThis hyperlink is taking you to a website outside of Dell Technologies. 0
Last Wake Trigger \Logs\Power\lastwake.txt powercfg /lastwake No Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Memory Dump (Full Kernel) \Logs\MemoryDumps\memory.dmp XCOPY /y /q /F %SYSTEMROOT%\memory.dmp No Command Line https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/xcopyThis hyperlink is taking you to a website outside of Dell Technologies. 0
Memory Dump (Minidump) \Logs\MemoryDumps\*.dmp XCOPY /s /I /y /q /F %SYSTEMROOT%\minidump\*.dmp Yes Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/xcopyThis hyperlink is taking you to a website outside of Dell Technologies. 0
Memory Dump (Status/Details) \Logs\Operating System\DumpStatus.txt IF EXIST %SYSTEMROOT%\memory.dmp
IF EXIST %SYSTEMROOT%\Minidump\*.dmp		 Yes Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/ifThis hyperlink is taking you to a website outside of Dell Technologies. 0
Memory Management Status \Logs\System\MemoryManagement.html Get-mmagent | Out-File MemoryManagement.html Yes PowerShell https://learn.microsoft.com/powershell/module/mmagent/get-mmagent?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 1
Microsoft System Information (MSinfo32) \Logs\OperatingSystem\msinfo32.nfo start msinfo32 /nfo msinfo32.nfo No Command Line https://support.microsoft.com/topic/description-of-microsoft-system-information-msinfo32-exe-tool-10d335d8-5834-90b4-8452-42c58e61f9fcThis hyperlink is taking you to a website outside of Dell Technologies. 0
Monitor Information \Logs\Graphics\monitor.txt Get-CimInstance -Namespace root\wmi -ClassName WmiMonitorID | ForEach-Object {if ($_.UserFriendlyNameLength -gt 0) {($_.ManufacturerName -ne 0 | foreach {[char]$_}) + [char] 10 + 'InstanceName: ' + ($_.InstanceName) + [char] 10 + ($_.UserFriendlyName -ne 0 | foreach {[char]$_}) + [char] 10 + 'Serial: ' + ($_.SerialNumberID -ne 0 | foreach {[char]$_}) + [char] 10 + 'ProdCodeID: ' + ($_.ProductCodeID -ne 0 | foreach {[char]$_}) + [char] 10 + 'WeekOfManufacture:' + $_.WeekOfManufacture + [char] 10 + 'YearOfManufacture:' + $_.YearOfManufacture + [char] 10 + 'DisplayActive:' + $_.Active + [char] 10 -join ''} else{($_.ManufacturerName -ne 0 | foreach {[char]$_}) + [char] 10 + 'InstanceName: ' + ($_.InstanceName) + [char] 10 + ('No Model (Likely Internal LCD)') + [char] 10 + 'Serial: ' + ($_.SerialNumberID -ne 0 | foreach {[char]$_}) + [char] 10 + 'ProdCodeID: ' + ($_.ProductCodeID -ne 0 | foreach {[char]$_}) + [char] 10 + 'WeekOfManufacture:' + $_.WeekOfManufacture + [char] 10 + 'YearOfManufacture:' + $_.YearOfManufacture + [char] 10 + 'DisplayActive:' + $_.Active + [char] 10 -join ''}} No No https://learn.microsoft.com/windows/win32/wmicoreprov/wmimonitoridThis hyperlink is taking you to a website outside of Dell Technologies. 0
Network Adapter Advanced Properties Log \Logs\Network\net_adapter_adv_properties.txt Get-NetAdapterAdvancedProperty No PowerShell https://learn.microsoft.com/powershell/module/netadapter/get-netadapteradvancedproperty?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
OS Version & Install Date \Logs\LogCollectorStatus.txt (Get-WMIObject -class Win32_ComputerSystem | Select-Object Model| Format-List | Out-string).Trim(); (Get-WMIObject -class Win32_OperatingSystem | Select-Object Caption, Version| Format-List| Out-string).Trim(); (Write-Output 'OS Install Date:').Trim(); ((Get-Item 'C:\Windows\system.ini').CreationTime | Out-String).Trim()
Get-WmiObject Win32_OperatingSystem).InstallDate 		No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-operatingsystemThis hyperlink is taking you to a website outside of Dell Technologies. 0
PnP Device List \Logs\Operating System\pnp_devices.txt Get-CimInstance Win32_PnPEntity No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-pnpentityThis hyperlink is taking you to a website outside of Dell Technologies. 0
Power Requests \Logs\Power\power_requests.txt powercfg /requests Yes Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Power Scheme Details \Logs\Power\powerschemes.txt powercfg /query No Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Power Scheme List \Logs\Power\power_schemes.html powercfg /list No Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Processes List \Logs\OperatingSystem\ processes.txt Get-WmiObject -Class Win32_Service | Select-Object -Property Name, ProcessID No PowerShell https://learn.microsoft.com/powershell/module/scheduledtasks/get-scheduledtask?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
Provisioning Packages \Logs\Application\installed_provisioning_packages.txt Get-ProvisioningPackage No PowerShell https://learn.microsoft.com/powershell/module/provisioning/get-provisioningpackage?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
Scheduled Task List \Logs\OperatingSystem\taskscheduler.txt Get-ScheduledTask | Where State -ne "Disabled" | Get-ScheduledTaskInfo No PowerShell https://learn.microsoft.com/powershell/module/scheduledtasks/get-scheduledtask?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
Service Tag Part of File Name Get-CimInstance -ClassName Win32_BIOS -Property SerialNumber | Select-Object -ExpandProperty SerialNumber No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-biosThis hyperlink is taking you to a website outside of Dell Technologies. 0
Service Tag and Baseboard ID \Logs\System\System_Board.txt Get-CimInstance -ClassName Win32_BaseBoard | Format-List No PowerShell https://www.dell.com/support/manuals/data-assistant/migrate_1.0_ug/introduction?guid=guid-28c0bb91-e84d-4118-99ee-e5500769b170 1
Services List \Logs\OperatingSystem\services.txt Get-Service | Sort Status No PowerShell https://learn.microsoft.com/powershell/module/microsoft.powershell.management/get-service?view=powershell-7.3This hyperlink is taking you to a website outside of Dell Technologies. 0
Sleep study report \Logs\Power\sleepstudy.html powercfg /sleepstudy /output sleepstudy.html Yes Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Startup Processes List \Logs\Application\startup_processes.txt Get-CimInstance Win32_StartupCommand | Select-Object Name, command, Location, User | Format-List No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-startupcommandThis hyperlink is taking you to a website outside of Dell Technologies. 0
Storage Device List \Logs\Storage\Disk_Drives.txt Get-CimInstance -ClassName Win32_DiskDrive | select * | Format-List No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-diskdriveThis hyperlink is taking you to a website outside of Dell Technologies. 0
Storage Volumes \Logs\Storage\Disk_Volumes.txt Get-CimInstance -ClassName Win32_DiskPartition | Format-List No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/Win32-DiskPartitionThis hyperlink is taking you to a website outside of Dell Technologies. 0
System Model Part of File Name Get-WMIObject -class Win32_ComputerSystem | Select-Object -ExpandProperty Model No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-computersystemThis hyperlink is taking you to a website outside of Dell Technologies. 0
TPM Information \Logs\Security\tpm.txt get-tpm Yes PowerShell https://learn.microsoft.com/powershell/module/trustedplatformmodule/get-tpm?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
USB Device List \Logs\USB\usb_devices.txt gwmi Win32_USBControllerDevice |%%{[wmi]($_.Dependent)} | Sort Manufacturer,Name,Description,DeviceID | Ft -GroupBy Manufacturer Name,Description,Service,DeviceID No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-usbcontrollerdeviceThis hyperlink is taking you to a website outside of Dell Technologies. 0
Video Adapter Details \Logs\Graphics\video.txt Get-WmiObject win32_videocontroller | select * No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-videocontrollerThis hyperlink is taking you to a website outside of Dell Technologies. 0
Video Resolution Details \Logs\Graphics\video.txt Get-WmiObject win32_videocontroller | select caption, CurrentHorizontalResolution, CurrentVerticalResolution, CurrentRefreshRate, DriverVersion No PowerShell https://learn.microsoft.com/windows/win32/cimwin32prov/win32-videocontrollerThis hyperlink is taking you to a website outside of Dell Technologies. 0
Waked Device List \Logs\Power\device_wake_armed.html powercfg -devicequery wake_armed No Command Line https://learn.microsoft.com/windows-hardware/design/device-experiences/powercfg-command-line-optionsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Windows System Event Logs \Logs\OperatingSystem\Event Logs\system_eventlog.evtx wevtutil epl System /q:"*[System[(Level<=5)]]" system_eventlog.evtx No Command Line https://learn.microsoft.com/windows/win32/wes/windows-event-logThis hyperlink is taking you to a website outside of Dell Technologies. 0
Windows Systeminfo Log \Logs\LogCollectorStatus.txt Systeminfo No Command Line https://learn.microsoft.com/windows-server/administration/windows-commands/systeminfoThis hyperlink is taking you to a website outside of Dell Technologies. 0
Windows Update List \Logs\OperatingSystem\WindowsUpdateLog.txt Get-WindowsUpdateLog No PowerShell https://learn.microsoft.com/powershell/module/windowsupdate/get-windowsupdatelog?view=windowsserver2022-psThis hyperlink is taking you to a website outside of Dell Technologies. 0
Windows Update Log \Logs\OperatingSystem\hotfixes.txt Get-hotfix No PowerShell https://learn.microsoft.com/powershell/module/microsoft.powershell.management/get-hotfix?view=powershell-7.3This hyperlink is taking you to a website outside of Dell Technologies. 0
Wired Network List \Logs\Network\current_wired_network_interfaces.txt netsh lan show interfaces No Command Line https://learn.microsoft.com/windows-server/networking/technologies/netsh/netsh-contextsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Wired Network Profiles \Logs\Network\wired_profiles.txt netsh lan show profiles No Command Line https://learn.microsoft.com/windows-server/networking/technologies/netsh/netsh-contextsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Wired Network Settings \Logs\Network\wired_settings.txt netsh lan show settings No Command Line https://learn.microsoft.com/windows-server/networking/technologies/netsh/netsh-contextsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Wireless Reports \Logs\Network\wlan-report-latest.html
\Logs\Network\wlan-report-latest.cab		 netsh wlan show wlanreport duration=30 && copy /y %ProgramData%\microsoft\windows\wlanreport\wlan-report-latest.html . && copy /y %ProgramData%\Microsoft\Windows\wlanreport\wlan-report-latest.cab . Yes Command Line https://learn.microsoft.com/windows-server/networking/technologies/netsh/netsh-contextsThis hyperlink is taking you to a website outside of Dell Technologies. 0
Windows Upgrade / Refresh \Logs\OperatingSystem\windows_upgrade_history get-itemproperty -path 'HKLM:\SYSTEM\Setup\Source OS*' | SELECT PSChildName, Productname, ReleaseId, DisplayVersion, CurrentBuild   PowerShell https://learn.microsoft.com/powershell/module/microsoft.powershell.management/get-itemproperty?view=powershell-7.4This hyperlink is taking you to a website outside of Dell Technologies. 1
Display Stream Compression Logs\Graphics\Display_Stream_Compression_status.txt REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\Class /s /v DPMstDscDisable > Display_Stream_Compression_status.txt No PowerShell https://learn.microsoft.com/windows-server/administration/windows-commands/reg-queryThis hyperlink is taking you to a website outside of Dell Technologies. 1
PCIe device Generation and link speed \Logs\System\PCIe_Device_Info.txt (Get-WMIObject Win32_Bus -Filter 'DeviceID like "PCI%%"').GetRelated('Win32_PnPEntity') | foreach { [pscustomobject][ordered]@{Name = $_.Name; ExpressSpecVersion=$_.GetDeviceProperties('DEVPKEY_PciDevice_ExpressSpecVersion').deviceProperties.data;MaxLinkSpeed=$_.GetDeviceProperties('DEVPKEY_PciDevice_MaxLinkSpeed').deviceProperties.data; MaxLinkWidth=$_.GetDeviceProperties('DEVPKEY_PciDevice_MaxLinkWidth').deviceProperties.data; CurrentLinkSpeed=$_.GetDeviceProperties('DEVPKEY_PciDevice_CurrentLinkSpeed').deviceProperties.data; CurrentLinkWidth=$_.GetDeviceProperties('DEVPKEY_PciDevice_CurrentLinkWidth' ).deviceProperties.data} | Where MaxLinkSpeed } | Format-Table -AutoSize; No PowerShell https://learn.microsoft.com/powershell/module/microsoft.powershell.management/get-wmiobject?view=powershell-5.1This hyperlink is taking you to a website outside of Dell Technologies. 1
BIOS Settings \Logs\System\BIOS_Settings.txt Get-CimInstance -Namespace root\dcim\sysman\biosattributes -ClassName EnumerationAttribute | Select-Object AttributeName, CurrentValue, Defaultvalue, PossibleValue Yes PowerShell https://learn.microsoft.com/powershell/module/cimcmdlets/get-ciminstance?view=powershell-7.4This hyperlink is taking you to a website outside of Dell Technologies. 1
Dell Command Ignore List \Logs\Dell\Dell_Command_Update\Update_Ignore_List.txt REG QUERY HKLM\SOFTWARE\DELL\UpdateService\Service\IgnoreList /s /v InstalledUpdateJson No PowerShell https://learn.microsoft.com/windows-server/administration/windows-commands/reg-queryThis hyperlink is taking you to a website outside of Dell Technologies. 1
Dell Optimizer Settings \Logs\Dell\Dell_Optimizer\user_settings.txt do-cli /get No Command Line https://www.dell.com/support/manuals/dell-optimizer/dell-optimizer-4.0_ug/command-line-interface-for-dell-optimizer?guid=guid-a82481c9-8abf-4a15-9f2b-6011e36c6b19&This hyperlink is taking you to a website outside of Dell Technologies. 1
  • Log Files Not Created After Running Collector
    • Cause:
      • Log Collector is being run from inside .zip file
    • Solution:
      • Always extract the Log Collector script from the .zip file before running
  • Errors Found During ZIP Process
    • Users may experience the below errors during the .zip process. This can occur if Windows Powershell is set to run in constrained mode This hyperlink is taking you to a website outside of Dell Technologies..
    • Workarounds:
      • Users can stop the log collector during the error message and collect the logs from %appdata%\ServiceTag
      • Users can change the mode from ConstrainedLanguage to FullLanguage temporarily to run the Log Collector
    • A long-term workaround and notification are planned for the next release of the log collector for this issue.
    • Example Error:
      error
  • Windows Defender throws a SmartScreen warning/error
    • Cause:
      • Windows Defender and other security applications are designed to identify unidentified scripts as suspicious.
    • Solution:
  • Windows Defender/Security Software identified as Trojan
    • Cause:
      • Windows Defender and other security applications are designed to identify unidentified scripts as suspicious.
    • Solution:
      • Run the Log Collector as administrator
      • Adjust security settings to allow the Log Collector to run
  • Unable to stop GPResult log creation by pressing ‘N'
    • Cause:
      • Administrator access is required to stop a running process
    • Solution:
      • Run the Log Collector by right-clicking and running as administrator

Affected Products

Dell All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Inspiron, OptiPlex, Vostro, XPS, Dell Monitors, Dell Plus Monitors, Dell Plus, Dell Pro, Dell Pro Max, Inspiron, Latitude, Vostro, XPS, Fixed Workstations , Mobile Workstations ...

Products

Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Dell Pro Plus Monitors, Dell Pro Plus, Dell Pro Premium, Dell Pro Rugged

Attachments

Dell_Log_Collector_Example_V2_3_pkb_en_US_1.zip

Article Properties
Article Number: 000203831
Article Type: How To
Last Modified: 16 May 2025
Version:  23
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