McAfee LiveSafe Cannot Connect to VPN in India
Summary: The following article addresses McAfee LiveSafe VPN issues with customers who are in India.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- McAfee LiveSafe
Cause
McAfee LiveSafe VPN is no longer available in India.
- Due to new security policies, customers are no longer able to access VPN LiveSafe feature from any computer in India.
- For additional information reference McAfee VPN Services in India
.
Resolution
Customers experience the following error message that is shown below, when attempting to connect to McAfee LiveSafe VPN feature in India:
Figure 1: (English Only) McAfee error message when attempting to connect to Secure VPN
Figure 2: (English Only) Use Secure VPN on public Wi-Fi
For assistance with activation outside of India reference to How to activate and use McAfee VPN
Note: Customers are no longer able to connect to McAfee LiveSafe VPN feature when in India.
Article Properties
Article Number: 000205385
Article Type: Solution
Last Modified: 13 Nov 2023
Version: 2
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