Dell Optimizer Audio Issues with Dell WH3022 and WH1022 Headsets

Summary: For users who have Dell Optimizer 4.0 and are using Dell Headsets (WH3022, WH1022), they might experience lower voice quality than what is expected.

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Symptoms

Affected Products:

  • Dell Optimizer
  • Dell Headset WH3022
  • Dell Headset WH1022

Cause

Not Applicable

Resolution

If voice quality issues are observed while using Dell Headsets and Dell Optimizer 4.0, the user should disable (switch OFF) the Remove My Background Noise and Voice Quality Monitoring features in the Audio module.

Affected Products

Dell Optimizer, Dell Stereo Headset WH1022, Dell Pro Stereo Headset - WH3022
Article Properties
Article Number: 000210042
Article Type: Solution
Last Modified: 16 Sep 2025
Version:  5
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