Computers Are Unable to Connect Using Active Management Technology or Intel Standard Manageability with Intel Core 13th Generation CPUs

Summary: Computers are unable to connect using AMT or ISM with non-Transport Layer Security (TLS) network communication with Intel Core 13th Generation CPUs or Intel Xeon CPUs.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Computers are unable to connect using AMT or ISM with non-TLS network communication with Intel Core 13th Generation CPUs or Intel Xeon CPUs installed.


Impacted Models:

  • OptiPlex:
    OptiPlex 7010 (Mini Tower, Small Form Factor, Micro Form Factor)
     
  • Precision:
    Precision 3260, Precision 3460, Precision 3660


Impacted CPU:

  • Intel Core 13th Gen CPU:
    Intel Core i9-13900, Intel Core i7-13700, Intel Core i5-13500, so on
     
  • Intel Xeon W-3400/W-2400:
    Intel Xeon W9-3495X, Intel Xeon W7-3445, Intel Xeon W5-3425, Intel Xeon W7-2495X, Intel Xeon W5-2465X, Intel Xeon W3-2435, so on

Cause

Non-TLS network communications may be less secure than TLS network communications because non-TLS communications are not encrypted, while TLS network communications are encrypted.

Resolution

Non-TLS Network Communication

Computers that ship with the Intel Core 13th Generation CPUs and Intel Xeon W-3400/W-2400, AMT/ISM no longer support non-TLS network communication.

This is an expected behavior, Intel removed the option to choose non-TLS network communications to help Users provide more secure solutions to Customers.

For more details, see the following Intel article: Non-TLS End-of-Life Notification for Intel Active Management Technology (Intel AMT) and Intel Standard Manageability This hyperlink is taking you to a website outside of Dell Technologies..

 

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Affected Products

OptiPlex 7010 (End of Life), Precision 3260 Compact, Precision 3460 Small Form Factor, Precision 3660 Tower
Article Properties
Article Number: 000210567
Article Type: Solution
Last Modified: 30 Jun 2025
Version:  4
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