Computers Are Unable to Connect Using Active Management Technology or Intel Standard Manageability with Intel Core 13th Generation CPUs
Summary: Computers are unable to connect using AMT or ISM with non-Transport Layer Security (TLS) network communication with Intel Core 13th Generation CPUs or Intel Xeon CPUs.
Symptoms
Computers are unable to connect using AMT or ISM with non-TLS network communication with Intel Core 13th Generation CPUs or Intel Xeon CPUs installed.
Impacted Models:
- OptiPlex:
OptiPlex 7010 (Mini Tower, Small Form Factor, Micro Form Factor)
- Precision:
Precision 3260, Precision 3460, Precision 3660
Impacted CPU:
- Intel Core 13th Gen CPU:
Intel Core i9-13900, Intel Core i7-13700, Intel Core i5-13500, so on
- Intel Xeon W-3400/W-2400:
Intel Xeon W9-3495X, Intel Xeon W7-3445, Intel Xeon W5-3425, Intel Xeon W7-2495X, Intel Xeon W5-2465X, Intel Xeon W3-2435, so on
Cause
Non-TLS network communications may be less secure than TLS network communications because non-TLS communications are not encrypted, while TLS network communications are encrypted.
Resolution
Non-TLS Network Communication
Computers that ship with the Intel Core 13th Generation CPUs and Intel Xeon W-3400/W-2400, AMT/ISM no longer support non-TLS network communication.
This is an expected behavior, Intel removed the option to choose non-TLS network communications to help Users provide more secure solutions to Customers.
For more details, see the following Intel article: Non-TLS End-of-Life Notification for Intel Active Management Technology (Intel AMT) and Intel Standard Manageability .