Dell Monitor G3223Q Unable to Reach 3840 x 2160 120Hz When Connected to Dell HD22Q Dock HDMI Port

Summary: This article provides information about Dell Monitor G3223Q unable to be set to 3840 x 2160 120 Hz when connected to the HDMI port on Dell HD22Q Dock.

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Symptoms

Affected Products:

  • Dell Monitor G3223Q
  • Dell HD22Q Dock

Affected Platforms:

  • Latitude 7440
  • Latitude 7640
  • Latitude 5440
  • Precision 3480

Cause

This is a Monitor bandwidth limitation issue.

Resolution

  • Connect the monitor through the DisplayPort (DP) on HD22Q dock.

Or

  • Connect the monitor to the computer by USB type-C to DP dongle directly.

Affected Products

Dell Dual Charge Dock HD22Q, Dell 32 4K UHD Gaming Monitor G3223Q, Latitude 5440, Latitude 7440, Latitude 7640, Precision 3480
Article Properties
Article Number: 000211989
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  5
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