Guide to Secured Component Verification (On Cloud)

Summary: What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Dell Trusted Device
  • Secured Component Verification (On Cloud)

Affected Versions:

  • v1.5

Affected Platforms:

  • Precision
  • Latitude
  • OptiPlex
  • XPS

Secured Component Verification (On Cloud) (SCV) enables you to view the manifest of your computer components upon receipt and match those results with the manifest of components that were shipped. This provides assurance that your Dell commercial computer was built and shipped as you ordered it, and that it was not tampered with along the way.

Note: The SCV service is good for 30 days from receipt. In addition, if you are using a Value-Added Reseller (VAR) to take receipt and set up your devices, the 30-day period applies to the VAR, and that Dell Technologies is not responsible for component verification once it leaves the VAR on its way to the end user.

If the customer calls in stating that the build and the shipped configuration do not match, a System Exchange should be offered by the Care team. The Customer must report the mismatch within 30 days.

How SCV Works:

  • The Capability initiated from TechDirect or Dell Trusted Device
  • SCV runs the manifestation using SupportAssist for Business and Dell Trusted Device to manifest of components that were shipped.
  • If any mismatch is error is detected as shown in the below screenshot using TechDirect Pane and Event logger using Dell Trusted Device ask the customer to contact care for system exchange.
    Note: The customer must contact Care within 30 days.

    Verification screen in SupportAssist

    Component Verification error screen in SupportAssist

    Event Logger Error screen

Affected Products

OptiPlex, XPS, Latitude, XPS, Fixed Workstations, Mobile Workstations, Dell Trusted Device
Article Properties
Article Number: 000212756
Article Type: How To
Last Modified: 27 Sep 2024
Version:  8
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