PowerProtect Data Manager File System Backups fail with ABA0017 - Completed With Exceptions

Summary: PowerProtect Data Manager File System Backups fail with ABA0017 - Completed With Exceptions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

After upgrading to Power Protect Data Manager 19.13-020, File System backups fail with the following errors:

Completed with Exceptions

ABA0017 : <Policy Name>: Backup was successful for the FILE_SYSTEM asset <Drive Letter:\> on the host <Agent Host> but the copy metadata information is currently unavailable.

On the agent host machine, we can verify that the backup did complete and is written to Data Domain successfully, however the copies are not visible in the PPDM UI.
 

Cause

Software defect.

Resolution

Upgrade to Power Protect Data Manager 19.14 or later.

Dell Power Protect Data Manager upgrade kits are available for download from https://dell.com/support.

Additional Information

The backup on Data Domain is mountable and can be explored by performing the following steps:

1. Identify the list of backups for the specified drive:

ddfsadmin backup query -local -v=<Drive Letter:\>

NOTE: Make note of the SSID, DD_USERNAME, Storage Unit, DD_IP values


2. Mount a backup:

ddfsrc -h DFA_SI_DEVICE_PATH="Storage Unit Value"  -h DFA_SI_DD_HOST=<DD_IP Value> -h DFA_SI_DD_USER=<DD_Username value> -S <SSID> -k mount
 Example:
ddfsrc -h DFA_SI_DEVICE_PATH=/File_System-ppdm199-b06f5/PLCTLP-93d502c2-b5a2-4434-b69f-df7ef3e79808  -h DFA_SI_DD_HOST=192.168.2.172 -h DFA_SI_DD_USER=File_System-ppdm199-b06f5 -S 1684783059 -k mount

 
3. Confirm you can view the mounted data by browsing to the following location:

<Agent Install Drive>:\Program Files\DPSAPPS\fsagent\tmp\BBB\


4. Unmount the backups: 

ddfsrc -h DFA_SI_DEVICE_PATH="Storage Unit Value"  -h DFA_SI_DD_HOST=<DD_IP Value> -h DFA_SI_DD_USER=<DD_Username value> -S <SSID> -k unmount

Article Properties
Article Number: 000214110
Article Type: Solution
Last Modified: 25 Aug 2023
Version:  3
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