Laptops With 12th Gen and 12th Gen HX Intel Core Processors May Display Warning Message WHEA-Logger ID17

Summary: When rebooting the operating system, a WHEA-Logger ID17 warning message may occur on laptops with 12th Gen and 12th Gen HX Intel core processors.

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Symptoms

WHEA-Logger ID17 error message occurs when rebooting the operating system.
WHEA-Logger error messages

Affected Platforms:

  • Alienware m16 R1
  • Alienware m18 R1
  • ChengMing 3900/3901
  • Inspiron 3910
  • Precision 7670
  • Precision 7680
  • Precision 7770
  • Precision 7780
  • Vostro 3910
  • Vostro 3710

Cause

This is an expected behavior as per Intel.

Resolution

This is an expected behavior for Intel HX processors.

Affected Products

Alienware m16 R1, Alienware m18 R1, Inspiron 3910, Precision 7670, Precision 7680, Precision 7770, Precision 7780, Vostro 3710, Vostro 3910
Article Properties
Article Number: 000216115
Article Type: Solution
Last Modified: 18 Apr 2025
Version:  6
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