Alienware Command Center Go Dim, Go Dark, Go Light Feature Does Not Work with Alienware Keyboard AW920K or AW420K

Summary: This article provides information about the Go Dim, Go Dark, and Go Light features that are unavailable with Alienware keyboard AW920K or AW420K.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Go Dim, Go Dark, and Go Light feature in Alienware Command Center may be unavailable. The issue occurs when the computer is used with Alienware keyboard AW920K or AW420K. The keyboard may not respond to the selection made.
 

Affected Keyboards:

  • Alienware Tri-Mode Wireless Gaming Keyboard | AW920K
  • Alienware Tenkeyless Gaming Keyboard | AW420K

Affected Platforms:

  • Alienware Aurora R15
  • Alienware Aurora R15 AMD
  • Alienware Aurora R16
  • Alienware m16 R1
  • Alienware m16 R1 AMD
  • Alienware m18 R1
  • Alienware m18 R1 AMD
  • Alienware x14 R2
  • Alienware x16 R1
  • Dell G15 5525
  • Dell G15 5530
  • Dell G16 7630

Cause

No cause information is available.

Resolution

Updating to Alienware Command Center version 6.1 or later on the computer resolves the issue. To download and install the application, reference How to Download and Install Dell Drivers.

Affected Products

Alienware Aurora R15 AMD, Alienware Aurora R15, Alienware Aurora R16, Alienware Command Center, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware m16 R1 AMD, Alienware m16 R1, Alienware m18 R1 AMD, Alienware m18 R1, Alienware x14 R2 , Alienware x16 R1, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Dell G15 5525, Dell G15 5530, Dell G16 7630 ...
Article Properties
Article Number: 000216911
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  5
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