AMD Radeon Software Cannot Open on Some Inspiron and Vostro Laptops

Summary: AMD Radeon Software may not be able to open after installing the graphics driver and AMD Radeon Software due to a version mismatch.

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Symptoms

After installing an AMD graphics driver and AMD Radeon Software, the AMD Radeon Software may not be able to be open. This happens when attempting to open the AMD Radeon Software by double-clicking on it.

Affected Platforms:

  • Inspiron 15 3525
  • Vostro 3425
  • Vostro 3525

Affected Operating Systems:

  • Windows 11

Affected Versions:

  • AMD graphics driver v22.20.28
  • AMD Radeon Software v21.30

Cause

A version mismatch between the graphics driver (v22.20.28) and AMD Radeon Software (v21.30) causes this issue.

Resolution

This is solved by updating the AMD Radeon Software to the latest version.

  1. Open the Microsoft Store.

Opening the Microsoft Store
Figure 1: Opening the Microsoft Store

  1. Select Library.

Microsoft Store Library
Figure 2: Microsoft Store Library

  1. Select AMD Radeon Software and then click Update.

AMD Radeon Software Update
Figure 3: AMD Radeon Software Update

  1. Open AMD Radeon Software once the update is complete.

Opening AMD Radeon Software
Figure 4: Opening AMD Radeon Software

  1. The AMD Radeon Software opens. The version is now v10.22.20073.0.

AMD Radeon Software opens
Figure 5: AMD Radeon Software

Affected Products

Inspiron 15 3525, Vostro 3425, Vostro 3525
Article Properties
Article Number: 000217017
Article Type: Solution
Last Modified: 17 Apr 2025
Version:  2
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