Connectrix: "svc-nxcloud" User Visible When Intersight Feature is Disabled on Switch
Summary: This article explains the workaround when the "svc-nxcloud" user account is visible in the running-configuration.
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Symptoms
Beginning with Cisco NX-OS MDS9000 Release 9.3(2), the Device Connector on NX-OS feature is supported which provides a secure way for the connected devices to send information and receive control instructions from the Cisco Intersight portal, using a secure Internet connection.
The Cisco MDS9000 switch must properly resolve svc.intersight.com and allow outbound initiated HTTPS connections on port 443. To resolve svc.intersight.com, you must configure DNS on the Cisco MDS9000 devices. If a proxy is required for an HTTPS connection to svc.intersight.com, the proxy can be configured in the NXDC user interface.
The "Intersight" (NXDC) feature gets enabled by default after NX-OS 9.3(2).
After upgrade to an Intersight capable release, "svc-nxcloud" and "svc-nxcloud-1" user accounts may be visible in the running configuration even if Intersight is disabled.
Excerpts from logs:
`show feature` Feature Name Instance State -------------------- -------- ----- intersight 1 disabled show running-config: username svc-nxcloud password 5 <removed> role network-admin username svc-nxcloud passphrase lifetime 99999 warntime 14 gracetime 3
Cause
Cisco issue CSCwh50405
The user account is related to Intersight functions and should be disabled if Intersight is disabled.
Resolution
Cisco switches were upgraded from NX-OS v9.2.1 to v9.3.2a code. After code upgrades, local users "svc-nxcloud-1" and "svc-nxcloud" with network-admin were created.
Workaround:
There is no workaround. This is cosmetic as account is not usable using real user processes that is CLI.
Disable the feature if it is not being used:
Example:
switch(config)# no feature intersight
NOTE:
- The users get created for Intersight connectivity.
- The purpose of this user is to allow Intersight to read or write data as needed if configured.
- There are no default credentials for these users to log in to the switch.
Additional Information
More details about the feature are available from the Cisco guide, Cisco MDS9000 Series Fundamentals Configuration Guide, Release 9.x. 
Products
Connectrix MDS-Series FirmwareArticle Properties
Article Number: 000219684
Article Type: Solution
Last Modified: 15 Apr 2025
Version: 3
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