OptiPlex and Precision Desktops with Intel PCIe Ethernet Controller Driver 12.19.2.50 Encounter IPv6 Broadcast Storm When in Sleep Mode

Summary: This article provides information about resolving the network issue on OptiPlex or Precision Desktops with Intel PCIe Ethernet Controller Driver 12.19.2.50.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

OptiPlex or Precision desktop may encounter a network issue after updating the Intel PCIe Ethernet Controller driver to version 12.19.2.50. They may see a large amount of Internet Protocol version 6 (IPv6) packets flooding the network while the computers are asleep. This can cause a bandwidth issue on the network and cause some switches to turn off the ports that connect to computers.

Affected Platforms:

  • OptiPlex All-in-One 7410
  • OptiPlex All-in-One Plus 7410
  • OptiPlex Small Form Factor 7010
  • OptiPlex Small Form Factor Plus 7010
  • Precision 3660 Tower
  • Precision 3660 XE Tower

Cause

No cause information is availabe.

Resolution

Updating to Intel PCIe Ethernet Controller Driver version 12.19.2.56 or later on the computer resolves the issue. To download and install the BIOS, reference How to Download and Install Dell Drivers.

Affected Products

OptiPlex Small Form Factor Plus 7010, OptiPlex Small Form Factor 7010, OptiPlex All-In-One 7410, OptiPlex All-in-One Plus 7410, Precision 3660 XE Tower, Precision 3660 Tower
Article Properties
Article Number: 000221929
Article Type: Solution
Last Modified: 15 Apr 2025
Version:  5
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