Affected Products:
- McAfee+ Premium
- McAfee Multi-Device Security
A thirty-day trial of McAfee+ Premium is provided automatically on select consumer and commercial Dell computers running Windows. Customers may purchase a McAfee+ Premium subscription:
- At the point of sale (POS) of a Dell computer
- After point of sale (APOS) of a Dell computer
For more information, click on POS or APOS for McAfee+ Premium.
Click either New Setup or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee+ Premium. Reference the Reinstall section if you previously registered an account with McAfee.
McAfee+ Premium is preinstalled on all commercial and consumer computers running Windows. On boot, McAfee+ Premium is available directly in the Windows System Tray.
Note: If the computer was reimaged prior to activating McAfee+ Premium, contact Dell technical support and provide this KB article (000193010) to the agent.
To register the product:
- In the Windows Notification Area, click Show hidden files and then double-click on the McAfee+ Premium system tray icon.
![McAfee+ Premium system tray icon](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_1.jpeg)
Figure 1: McAfee+ Premium system tray icon
- Click Get started.
![Click Get Started](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_2.jpeg)
Figure 2: (English Only) Click Get Started
- Log in with a pre-existing McAfee account or click Register Now to create a new account.
![Log in or click Register Now](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_3.jpeg)
Figure 3: (English Only) Log in or click Register Now
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email used is tied to a McAfee subscription.
- To protect your privacy, Dell technical support is unable to validate the email used to setup the McAfee subscription. Contact the vendor directly for assistance at https://service.mcafee.com/
.
- Select Settings and then click My Subscription to verify your subscription status.
![Select Settings and click My Subscription](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_4.jpeg)
Figure 4: (English Only) Select Settings and click My Subscription
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Note: An active McAfee+ Premium subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
![This hyperlink is taking you to a website outside of Dell Technologies. This hyperlink is taking you to a website outside of Dell Technologies.](https://i.dell.com/is/image/DellContent/pop-up-arrow-corner-carbon-64px-1)
- In the upper right, click Login.
- Sign in using your McAfee account.
![Sign in to your McAfee account](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_5.jpeg)
Figure 5: (English Only) Sign in to your McAfee account
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email used is tied to a McAfee subscription.
- To protect your privacy, Dell technical support is unable to validate the email used to setup the McAfee subscription. Contact the vendor directly for assistance at https://service.mcafee.com/
.
- Click Downloads & devices.
![Click Downloads & devices](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_6.jpeg)
Figure 6: (English Only) Click Downloads & devices
- From the drop-down menu, select McAfee+ Premium and then click Download.
![Click Download](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_7.jpeg)
Figure 7: (English Only) Click Download
- Click Agree and Download.
![Click Agree and Download](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_8.jpeg)
Figure 8: (English Only) Click Agree and Download
- When the download is complete, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
![Click Install](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_9.jpeg)
Figure 9: (English Only) Click Install
- When installation is complete, click Done.
![Click Done](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_10.jpeg)
Figure 10: (English Only) Click Done
- McAfee+ Premium automatically launches. Click Get Started to view the protection status.
![Click Get Started](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_11.jpeg)
Figure 11: (English Only) Click Get Started
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Click either New Purchase or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee+ Premium. A redemption code (license key) from Dell can only be used once. Reference the Reinstall section if the redemption code was previously used.
To install the product:
- Go to https://www.dell.com/support/software.
- Click Sign In.
![Click Sign In](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_12.jpeg)
Figure 12: (English Only) Click Sign In
- Sign In to Dell Digital Locker using the email used to purchase McAfee+ Premium.
![Sign in to Dell Digital Locker](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_13.jpeg)
Figure 13: (English Only) Sign in to Dell Digital Locker
- Click Download McAfee+ Premium.
![Click Download McAfee+ Premium](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_14.jpeg)
Figure 14: (English Only) Click Download McAfee+ Premium
- Click Get Key.
![Click Get Key](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_15.jpeg)
Figure 15: (English Only) Click Get Key
- Document the License key.
![Document License key](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_16.jpeg)
Figure 16: (English Only) Document License key
- Go to https://www.mcafee.com/activate
.
- Enter the License Key (step 6), Email, and then click Next.
![Enter the License key, Email and click Next](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_17.jpeg)
Figure 17: (English Only) Enter the License key, Email, and click Next
Warning:
- The License Key can only be redeemed once.
- On error You already redeemed that code, go to the Reinstall section.
- On successful redemption, click Next.
![Click Next](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_18.jpeg)
Figure 18: (English Only) Click Next
- Optionally setup a recurring subscription or click Continue without additional benefits.
![Setup subscription or Click Continue without additional benefits](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_19.jpeg)
Figure 19: (English Only) Set up a subscription or Click Continue without additional benefits
- Click Download.
![Click Download](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_20.jpeg)
Figure 20: (English Only) Click Download
- When the download is complete, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
![Click Install](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_21.jpeg)
Figure 21: (English Only) Click Install
- When installation is complete, click Done.
![Click Done](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_22.jpeg)
Figure 22: (English Only) Click Done
- McAfee+ Premium automatically launches. Click Get Started to view the protection status.
![Click Get Started](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_23.jpeg)
Figure 23: (English Only) Click Get Started
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Note: An active McAfee+ Premium subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
![This hyperlink is taking you to a website outside of Dell Technologies. This hyperlink is taking you to a website outside of Dell Technologies.](https://i.dell.com/is/image/DellContent/pop-up-arrow-corner-carbon-64px-1)
- In the upper right, click Login.
- Sign in using your McAfee account.
![Sign in to your McAfee account](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_24.jpeg)
Figure 24: (English Only) Sign in to your McAfee account
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email used is tied to a McAfee subscription.
- To protect your privacy, Dell technical support is unable to validate the email used to setup the McAfee subscription. Contact the vendor directly for assistance at https://service.mcafee.com/
.
- Click Downloads & devices.
![Click Downloads & devices](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_25.jpeg)
Figure 25: (English Only) Click Downloads & devices
- From the drop-down menu, select McAfee+ Premium and then click Download.
![Click Download](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_26.jpeg)
Figure 26: (English Only) Click Download
- Click Agree and Download.
![Click Agree and Download](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_27.jpeg)
Figure 27: (English Only) Click Agree and Download
- When the download is complete, double-click McAfee_Installer_[BUILDER NUMBER].exe.
Note: [BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
![Click Install](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_28.jpeg)
Figure 28: (English Only) Click Install
- When installation is complete, click Done.
![Click Done](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_29.jpeg)
Figure 29: (English Only) Click Done
- McAfee+ Premium automatically launches. Click Get Started to view the protection status.
![Click Get Started](https://supportkb.dell.com/img/ka06P000000U11aQAC/ka06P000000U11aQAC_en_US_30.jpeg)
Figure 30: (English Only) Click Get Started
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