Connectrix Cisco MDS: Discovery of switches to CloudIQ software Fails "command returned with a non-zero status"
Summary: This issue is seen when trying to add MDS model switches to CloudIq software. It results with an error command returned with a non-zero status (status: 1)
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Not all product versions are identified in this article.
Symptoms
Testing authentication on (https://10xx.xx.xx:8443)
line 45: test-auth-cisco: command returned with a non-zero status (status: 1) !
line 19: requiredApiError: command returned with a non-zero status (status: 1) !
line 8: fail: command returned with a non-zero status (status: 1) !Cause
This issue is due to the background stuck processes between the active supervisor and standby Supervisor modules.
This is an Https communication problem and hence to terminate them, we have to manually clear it.
This is an Https communication problem and hence to terminate them, we have to manually clear it.
Resolution
Workaround:
On Director Class Model switches
Perform a switchover using command #system switchover.
This is a non-disruptive activity due to blade redundancy present.
On Departmental model Switches
Perform switch #reload using command #reload
This is a disruptive process as the switch goes offline, hence a maintenance window is required.
On Director Class Model switches
Perform a switchover using command #system switchover.
This is a non-disruptive activity due to blade redundancy present.
On Departmental model Switches
Perform switch #reload using command #reload
This is a disruptive process as the switch goes offline, hence a maintenance window is required.
Affected Products
CloudIQ, Connectrix MDS-Series HardwareProducts
VxBlock and Vblock SystemsArticle Properties
Article Number: 000222096
Article Type: Solution
Last Modified: 10 Apr 2025
Version: 2
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