NetWorker NWUI Data Domain host creation issue

Summary: When using the NetWorker Web User Interface (NWUI) to add a Data Domain to the NetWorker server, the Required (*) asterisk is omitted from the creation page.

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Symptoms

When using the NetWorker Web User Interface (NWUI) to add a Data Domain to the NetWorker server, the Required (*) asterisk is omitted from the creation page but does appear when editing an already added Data Domain.
The HOSTS is required when adding a Data Domain.

In the Data Domain logs, the error is seen:

WARNING: Failed to verify the password for user ddboost.  Error is 7:Authentication failure.

Cause

NWUI page does not display the (*) asterisk. Because of this the user omits adding the backup server hostname to the field. They receive an error as shown below.NWUI error observed while creating Data Domain device 

The * is missing next to Hosts field is missing asterisk  

Resolution

When creating the Data Domain, you must add:

  • The Access Username and Password for the DDBOOST user
  • Add the name (FQDN) of the Backup server to the Hosts and the creation works without issue.
NOTE: When editing the Data Domain field after you have created it. The (*) asterisk is displayed!

Hosts is a required field 

Products

NetWorker Family
Article Properties
Article Number: 000222364
Article Type: Solution
Last Modified: 06 Aug 2025
Version:  2
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