Dell VxRail: Kunne ikke generere en advarselsrapport via internetopdatering

Summary: Når der bruges internetopdateringer til et VxRail-system, genereres den ikke den rådgivende rapport.

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Symptoms

Når der bruges internetopdateringer til et VxRail-system, genereres den ikke den rådgivende rapport.
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Fra lcm-cvs.log kan vi se, at det ikke lykkedes at downloade den baseline.json fil fra ACG-serveren til VxRail Manager /data/store2/cvs/. 
2024-04-16T01:03:43.815Z <08e780f72702464dfdeabb8d48b7c799> lcm [ERROR] <177> AdvisoryCheckServiceImpl.java run() (169): Failed to generate report
com.dellemc.vxrail.cvs.exception.LcmCvsException: Failed to generate advisory report due to no baseline info for 7.0.483-28492387

Fra do-eservices-loggen ser downloadanmodningen ud til at være OK med 200 retur i starten. 
"2024-04-23 23:34:36,152" microservice.do-eservices "2024-04-23T23:34:35.297879805Z stderr F 2024-04-23T23:34:35.297Z <00000000000000000000000000000000> do-eservices [INFO] <140078431866952> httpclient.py get() (139): HTTP
 Client GET, URL = https://dl.dell.com/downloads/5CX44_VxRail-7.0.483-Composite-Upgrade-Multi-part-Packages-for-7.0.x-part-1-of-10.zip?source=ACG"
"2024-04-23 23:34:37,152" microservice.do-eservices "2024-04-23T23:34:36.346725792Z stderr F 2024-04-23T23:34:36.346Z <1c65ddbd7c57478525aedac0b1d52f51> do-eservices [INFO] <140078345899336> request.py log_request() (43):
[REQUEST START] Request API: /eservices/download/17138505168762407  GET"
"2024-04-23 23:34:37,152" microservice.do-eservices "2024-04-23T23:34:36.346858515Z stderr F 2024-04-23T23:34:36.346Z <1c65ddbd7c57478525aedac0b1d52f51> do-eservices [INFO] <140078345899336> downloadfile.py get() (91): get
 task 17138505168762407"
"2024-04-23 23:34:37,152" microservice.do-eservices "2024-04-23T23:34:36.346942224Z stderr F 2024-04-23T23:34:36.346Z <1c65ddbd7c57478525aedac0b1d52f51> do-eservices [INFO] <140078345899336> taskmanager.py get_task_status(
) (121): got the task in task pool 17138505168762407"
"2024-04-23 23:34:37,152" microservice.do-eservices "2024-04-23T23:34:36.347341687Z stderr F 2024-04-23T23:34:36.347Z <1c65ddbd7c57478525aedac0b1d52f51> do-eservices [INFO] <140078345899336> request.py log_response() (119)
: [REQUEST END] The request finished successfully. Response status: 200 OK"

Der var intet filnavn i svaroverskriften, efter at anmodningen blev sendt, og det forårsagede, at den ikke kunne downloade filen. Det forventede filnavn i overskriften skal være VXRAIL_COMPOSITE_7.0.483-28492387_InstallerMetadata_for_7.0.x.zip 
"2024-04-23 23:34:41,152" microservice.do-eservices "2024-04-23T23:34:40.880271966Z stderr F 2024-04-23T23:34:40.880Z <00000000000000000000000000000000> do-eservices [INFO] <140078431866952> download.py download() (297): No file name info in header, use the filename in url=5CX44_VxRail-7.0.483-Composite-Upgrade-Multi-part-Packages-for-7.0.x-part-1-of-10.zip"

Når du bruger den manuelle metode til at generere rådgivningsrapporten lokalt, lykkes det. https://www.dell.com/support/kbdoc/en-us/000214668

Cause

ACG-serveren returnerer altid kode 200, selv når der ikke er angivet supportoplysninger. Først når de korrekte supportoplysninger er angivet med ACG, skal du svare med korrekte data og en gyldig zip-fil.

Resolution

Hvis du oplever dette problem, skal du kontakte Dells kundesupportcenter eller din servicerepræsentant for at få hjælp og oplyse dette løsnings-id. De trin, der skal løses, omfatter sletning af filer og adgang til VxRail Manager.

Additional Information

VXEE-13657, VXEE-13676
Article Properties
Article Number: 000224521
Article Type: Solution
Last Modified: 30 Apr 2024
Version:  1
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