NVP vProxy: VM backup fails with 'SSL certificate problem: self-signed certificate'

Summary: NetWorker VMware Protection (NVP) Virtual Machine (VM) backup fails with Error: Unable to start backup on vProxy 'vProxy_hostname': libCURL: function "curl_easy_perform" returned error 60: "SSL certificate problem: self-signed certificate" ...

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Symptoms

NetWorker VMware Protection (NVP) VM backup fails with Error:

Unable to start backup on vProxy 'vProxy_hostname': libCURL: function "curl_easy_perform" returned error 60: "SSL certificate problem: self signed certificate"

In nsradmin, the "NSR VMware Proxy" resource shows no certificate.

nsradmin
option hidden
print type: nsr vmware proxy; name: vProxy_Nam

Cause

Some event causes the certificate hash for the vProxy resource to be blank.

The nsr vmware proxy resource's  VM proxy certificate field should contain the content's of the vProxy's /opt/emc/vproxy/runtime/trust/vproxyCert.pem file

Resolution

For 19.10.0.x and 19.11.0.x, see: NetWorker VMware Backup failing with SSL Certificate error on 19.10.0.x and 19.11.0.x

For 19.9.x and prior: 

Unregistering and re-registering the vProxy refreshes the certificate and restore function.
The procedure to unregister and re-register the vProxy appliance can be found in the KB article linked below.

NVP vProxy: How To Unregister/Re-Register a vProxy Appliance?

Affected Products

NetWorker
Article Properties
Article Number: 000224941
Article Type: Solution
Last Modified: 05 Dec 2024
Version:  3
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