PowerFlex 4.X: When modifying an ESXi software bundle using an .iso file, the IC gets stuck in the synchronizing state

Summary: Using SCU (Single Component Upgrade) to modify an ESXi software bundle using an ISO file causes the RCM/IC to get stuck in a synchronizing state.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

  • SCU is being used.
  • When uploading a modified ESXi software bundle using an ISO, the RCM/IC might get stuck in the synchronizing state:


Synchronizing state

 
 
Impact

RCM/IC will never finish synchronizing.

Cause

Due to a missing failure handling mechanism, in the SCU code, for incorrect ESXi software bundle being used for modification, the synchronizing will never finish succesfuly.

Resolution

 Upload the same RCM/IC again and modify with the correct bundle.

 

Impacted Version

PFMP 4.x

Affected Products

PowerFlex Software
Article Properties
Article Number: 000225385
Article Type: Solution
Last Modified: 17 Nov 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.