PowerProtect: Data Manager 파일 시스템 PPDM용 Ubuntu 에이전트 설치 충돌 오류: 종료 코드 7로 등록 프로세스 종료

Summary: 설치 후 PowerProtect Data Manager용 Ubuntu File System Agent가 계속 충돌함 오류: 이 문제는 PowerProtect Data Manager의 FQDN 또는 IP 주소로 인해 발생할 수 있습니다. 종료 코드 7로 등록 프로세스 종료

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Symptoms

PowerProtect: Data Manager 파일 시스템 PowerProtect Data Manager용 Ubuntu 에이전트 설치 설치 후 계속 충돌 오류: 이 문제는 PowerProtect Data Manager의 FQDN 또는 IP 주소로 인해 발생할 수 있습니다. 종료 코드 7로 등록 프로세스 종료
Service Error:

admin@ubuntu:~/fsagent$ systemctl status agentsvc.service
× agentsvc.service - Dell PowerProtect Agent Service Daemon
     Loaded: loaded (/etc/systemd/system/agentsvc.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Wed 2024-04-17 20:22:04 UTC; 1min 31s ago
    Process: 3492 ExecStartPre=/bin/mkdir -p /opt/dpsapps/agentsvc/tmp (code=exited, status=0/SUCCESS)
    Process: 3493 ExecStart=/opt/dpsapps/agentsvc/agentService config=/opt/dpsapps/agentsvc/config.yml (code=exited, status=1/FAILURE)
   Main PID: 3493 (code=exited, status=1/FAILURE)
        CPU: 6.348s

Process AgentService Not Found:
 
admin@ubuntu:~/fsagent$ ps -ef | grep -i AgentService
la-pia-+    3631    1299  0 20:23 pts/0    00:00:00 grep --color=auto -i AgentService

Port # 7000 Not Found:

admin@ubuntu:~/fsagent$ sudo netstat -nlp | more
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
tcp        0      0 127.0.0.53:53           0.0.0.0:*               LISTEN      867/systemd-resolve
tcp        0      0 127.0.0.1:7011          0.0.0.0:*               LISTEN      3667/agentService
tcp        0      0 127.0.0.1:7010          0.0.0.0:*               LISTEN      3667/agentService
tcp        0      0 0.0.0.0:22              0.0.0.0:*               LISTEN      1022/sshd: /usr/sbi
tcp6       0      0 :::28002                :::*                    LISTEN      1097/avagent.bin
tcp6       0      0 127.0.0.1:44385         :::*                    LISTEN      1097/avagent.bin
tcp6       0      0 :::22                   :::*                    LISTEN      1022/sshd: /usr/sbi
udp        0      0 127.0.0.53:53           0.0.0.0:*                           867/systemd-resolve
raw6       0      0 :::58                   :::*                    7           865/systemd-network

Cause

일부 OS 파일 및 기능이 누락된 상태로 Ubuntu의 최소 설치가 수행되었으며 포트 7000이 PowerProtect Data Manager agentsvc.service용 파일 시스템 Ubuntu 에이전트를 획득하지 못했기 때문에 일부 종속성도 누락되었습니다.

설치 후 PowerProtect Data Manager용 Ubuntu File System Agent가 계속 충돌함 오류: 이 문제는 PowerProtect Data Manager의 FQDN 또는 IP 주소로 인해 발생할 수 있습니다. 종료 코드 7로 등록 프로세스 종료

Resolution

PowerProtect Data Manager 관리자가 Ubuntu를 완전히 설치한 후 FSAgent가 예상대로 작동하기 시작했습니다.

/var/log/installer/telemetry가 true로 표시되는지 확인할 수 있습니다.
"최소": 참

이는 Ubuntu의 잘못되고 제한된 설치를 의미합니다.

/var/log/installer/telemetry 출력
 

설치:

Installation Command after Complete Ubuntu OS Installation was done:

admin@ubuntu:~/fsagent$ sudo ./install.sh --debug --skip-driver
2024/04/17 20:19:07 debian based system
2024/04/17 20:19:07 Linux
2024/04/17 20:19:07 The adm-agent was not installed.
2024/04/17 20:19:07 19.15.0.78.78
dpkg-query: no packages found matching powerprotect-agentsvc
2024/04/17 20:19:07 The powerprotect-agentsvc was not installed.
2024/04/17 20:19:07 19.15.0.78
2024/04/17 20:19:07 The ppdm-fsagent was not installed.
2024/04/17 20:19:08 The ppdm-fsagent installation was successful.
2024/04/17 20:19:09 To configure firewall rules run /opt/dpsapps/agentsvc/configfw.sh
2024/04/17 20:19:09 The powerprotect-agentsvc installation was successful.
2024/04/17 20:19:09 Skipping the block based backup driver installation.
Do you wish to register with PowerProtect Data Manager? [y/n] y
2024/04/17 20:19:15 The powerprotect-agentsvc registration was initiated.
Enter PowerProtect Data Manager hostname or IP: myPPDM_Name
2024/04/17 20:19:35 /opt/dpsapps/agentsvc/register.sh --PowerProtectServer=myPPDM_Name
The PowerProtect Data Manager server FQDN or IP address that is used by the application agent host is myPPDM_Name.
To use the Fully Qualified Domain Name (FQDN) as the preferred address for the agent host, in the PowerProtect Data Manager UI, go to Infrastructure > Application Agents and select Configure DNS Name Resolution.
Enter the preferred FQDN or IP address of the application host: 10.##.##.##
Preferred Address of the application host is 10.##.##.##
Enter the port number from the supported ranges 7000 to 7009 and 7012 to 7020. ports 7010 and 7011 are used by the agent service process
Enter the port number for the agent service (7000 by default): 7000
Do you want to add the firewall rule for the port 7000 (yes/no)? yes
Running the firewall script /opt/dpsapps/agentsvc/configfw.sh for setting the firewall rule.
ufw service is running
configuring ufw firewall rules
Skipping adding existing rule
Skipping adding existing rule (v6)
Firewall reloaded
The port number used by the application agent host is 7000.
TMPDIR set to value /opt/dpsapps/agentsvc/tmp
Agent service (pid 3493) started successfully.
Checking for PowerProtect Data Manager server Accessibility.
PowerProtect Data Manager server is Accessible.
The PowerProtect Data Manager File system agent installation was successful, and the request for agent registration has been sent to the PowerProtect Data Manager Server. Go to Infrastructure >Application Agents in the PowerProtect Data Manager UI to confirm that the registration completed successfully.
Article Properties
Article Number: 000226123
Article Type: Solution
Last Modified: 18 Oct 2024
Version:  2
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