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Dell Encryption and Windows 11 24H2 Shutdown and Hibernate No Longer Function as Expected

Summary: When Dell Encryption v11.10 is installed on Windows 11 24H2 the Hibernate function does not put the computer into hibernation, and shutdown does not shut the computer down.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption

Affected Versions:

  • v11.10 and Earlier

Affected Operating Systems:

  • Windows 11 24H2

Microsoft is releasing a feature update named 24H2 to Windows 11. When Dell Encryption is installed on the computer, the hibernate and shutdown functions no longer work as expected. The computer goes into sleep mode instead of shutting down or hibernating.

Cause

Not Applicable

Resolution

This is resolved in Dell Encryption v11.10.1 and later.

Workaround:

Disable the Fast Startup features of Windows.

To disable Fast Startup:

  1. Open the Control Panel (icons view) and click the Power Options icon.
  2. Click Choose what the power buttons do link on the left side
  3. Click Change settings that are currently unavailable link at the top
  4. If prompted by UAC, click Yes

Affected Products

Dell Encryption
Article Properties
Article Number: 000250577
Article Type: Solution
Last Modified: 19 Nov 2024
Version:  1
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