Data Domain: Unable to enable CloudIQ/APEX AIOps CyberSecurity feature from the DD GUI

Summary: When trying to enable CloudIQ/APEX AIOps CyberSecurity feature the "Accept" button remains greyed out Note: Plan for fix in future DDOS

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Symptoms

When trying to enable CloudIQ/APEX AIOps CyberSecurity feature the "Accept" button remains greyed out.

Cause

This behavior can be due to current resolution and zoom setting for the particular system.

Resolution

Try increasing the zoom on the screen so that a scroll bar appears inside the terms and agreement box. Please find the below snip, the screen is at 150% zoom, after scrolling to the bottom the Accept button will get enabled.

 

For further assistance, please call into Support. 

Affected Products

Data Domain, APEX
Article Properties
Article Number: 000283891
Article Type: Solution
Last Modified: 11 Feb 2025
Version:  1
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