Dell NativeEdge: PowerEdge R770 has Unknown as Firmware Bundle Version

Summary: On NativeEdge v4.0.0.0 release, PowerEdge R770 has Unknown as Firmware Bundle Version on the Hardware tab.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

On NativeEdge v4.0.0.0 release, If users onboard a PowerEdge R770 to Dell Automation Platform orchestrator, the Firmware Bundle Version displays Unknown on the Hardware tab. 

Unknown Firmware version

User can also observe the event for this error.

Event error for firmware not supported

Cause

The firmware upgrade capability is not in the NativeEdge v4.0.0.0 release.

Resolution

The firmware upgrade capability for the PowerEdge R770 will be supported on future NativeEdge releases.

Affected Products

Dell Automation Platform, NativeEdge Solutions, Dell Automation Platform Components
Article Properties
Article Number: 000379423
Article Type: Solution
Last Modified: 28 Nov 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.