Stylus Not Functioning or Touchscreen Exhibiting Reduced Sensitivity

Summary: This article provides information about the Stylus pen not working on the touchscreen, or the touch is not sensitive.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Touchscreen cannot work with a stylus pen.

Affected Platforms:

  • Dell Pro Rugged 10 Tablet RA00260
  • Dell Pro Rugged 12 Tablet RA02260
  • Latitude 7030 Rugged Extreme
  • Latitude 7230 Rugged Extreme

 

Cause

When using the Dr. Touch app's diagnostic feature but continues to touch the screen during calibration, finger signals are inadvertently in the calibration process. As a result, the Integrated Circuit (IC) algorithm persistently detects finger input, attempting to counteract it with reverse signals. This interference also impacts threshold values, which may prevent proper stylus functionality.

 

Resolution

Follow the below step to perform touch calibration.

Step to perform Touch Calibration:

  1. Search eGalaxDr. Touch on the system and run the app.
  2. Click the tool sheet and select the Diagnostic item.

    Running Diags

  3. Do not touch on the screen when touchscreen under diagnostic.

    Don't Touch

  4. After the diagnostic is completed, if the touchscreen fail will be displayed. Follow the suggestion to run calibration.

    Diags failed

  5. Start calibration and the screen shows do not touch on the screen.

    Don't Touch

  6. It will show the pass after completed the calibration.

    Daigs Passed

  7. Completed above step could be free to use the touch.

 

Affected Products

Dell Pro Rugged 10 Tablet RA00260, Dell Pro Rugged 12 Tablet RA02260, Latitude 7030 Rugged Extreme Tablet, Latitude 7230 Rugged Extreme Tablet
Article Properties
Article Number: 000432505
Article Type: Solution
Last Modified: 27 Feb 2026
Version:  1
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