PowerVault: Unload Tape using ITDT DCR or CLI

This procedure should be used when we have a stuck tape scenario. It could solve issues that SCSI commands are blocked, if we don't have a mechanical problem with the head or another piece of Tape Backup Unit.

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0. Requirements
1. Download Links
2. ITDT DCR (GUI)
3. ITDT Older versions
4. ITDT CLI
5. Fast install guide - ITDT CLI

 0. All requirements are the same for both versions of ITDT:

1. ITDT-DCR or Standard Edition CLI (If you don't have it, please download and install the application);
2. Stop all Backup application services;

 

1. Download links

ITDT-DCR (GUI): https://downloads.dell.com/FOLDER02412201M/3/TL2000_TL4000_ZPE.exe
 
ITDT-SE (CLI): https://downloads.dell.com/FOLDER03379935M/4/ITDTutility_ZPE.exe 

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2. ITDT DCR

1. Run ITDT-DCR (GUI) as Administrator;
2. Select Diagnostic/Maintenance option;
3. Go to "Control Center" and run "Scan";
4. After detecting the drive(s), select "Tapeutil";
   
   
    
5. Expand "Tape Drive Commands", locate and select the option "Unload";
   
   
    
6. Go to "Execute" to confirm the operation.
   
    

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3. ITDT older versions

For older versions of the ITDT, follow the steps below:

1. Open ITDT-DCR (GUI);
2. Select Diagnostic/Maintenance option;
3. Go to "Control Center" and run "Scan";
4. Select the drive with the tape stucked;
5. Click on Test > Stuck Tape / Eject Test.
   
   
   
    

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4. ITDT-SE CLI

 
See "Fast install guide" session on the bottom of this article to get instructions to run ITDT CLI;
 

1. Open the ITDT-SE CLI;
   
   
    
2. [S] Run scan for tape drives;
   
   
    
3. [M] Open "Main Menu";
   
   
    
4. [U] Open "Tapeutil" (Expert Mode); 
   
   
    
5. [30] Run "Unload Tape".
   
   
    
6. For more information about these applications, search for ITDT User's guide on vendor’s web site.

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5. Fast Install guide - ITDT CLI:

Extract the package "ITDTutility_ZPE" and the installer "install_itdt_se" in "ITDT_SE_CLI".
Run needed version, according to your Operation System.



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