Dell Data Protection Encryption installer 1303 error

Affected Products:

• Dell Data Protection | Encryption

The MSI log file contains the following error log entry. A dialog box also appears with the same message:

Error 1303.The installer has insufficient privileges to access this directory: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console. The installation cannot continue. Log on as an administrator or contact your system administrator.

When performing a major upgrade (for example, from v7.x to 8.x or v8.2.x to 8.3.x), a file become locked after the installer performs its initial check to ensure that all files are available. This results in an error that leaves the Shield partially uninstalled that cannot be uninstalled, repaired, or upgraded.

The Dell Data Protection | Encryption 8.2.1.8591 client drop has code to treat all upgrades as a major upgrade that can also trigger this issue.

Use the following command line to partially recover the installed Shield. It is not in a functional state, but it allows a subsequent uninstall and reinstall to get everything working.

DDPE_64bit_setup.exe /v"EXIST_PROD_VERSION=5.2.0.3761 /l*v install.log

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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