MSIexec repair when missing C:ProgramDataCredantEMSLogs

Sammendrag: If the C:\ProgramData\Credant\EMS\Logs folder is missing, then the MSIexec tool attempts to perform a repair on the Dell Data Protection | Encryption installation.

Denne artikkelen gjelder for Denne artikkelen gjelder ikke for Denne artikkelen er ikke knyttet til noe bestemt produkt. Det er ikke produktversjonene som identifiseres i denne artikkelen.
Ta en titt på andre ressurser

Symptomer

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | External Media Edition

Affected Versions:

  • v8.3.0 - 8.5.0

Årsak

Not Applicable

Oppløsning

The EMS log location was moved in Dell Data Protection | Encryption 8.3.0 from C:\ProgramData\Credant\EMS\Logs to C:\ProgramData\Dell\Dell Data Protection\Encryption. However, the Windows installer may still have the previous location cached. If the C:\ProgramData\Credant\EMS\Logs folder is manually deleted, then MSIexec attempts to repair the folder when the user right-clicks a file in Windows Explorer.

To stop MSIExec from trying to repair the Dell Data Protection | Encryption installation, re-create the folder C:\ProgramData\Credant\EMS\Logs.

This issue is resolved in Dell Data Protection | Encryption v8.5.0 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Berørte produkter

Dell Encryption
Artikkelegenskaper
Artikkelnummer: 000126056
Artikkeltype: Solution
Sist endret: 18 jan. 2024
Versjon:  10
Få svar på spørsmålene dine fra andre Dell-brukere
Støttetjenester
Sjekk om enheten din er dekket av støttetjenestene.