PowerStore: Health check detects an issue with the lockbox
Resumo: System Health Check detects an issue with the dare lockbox.
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Sintomas
The system health check may fail with kms lockbox file check with the following messages:
It may occur in one of the following scenarios:
- If the dare lockbox is missing on the primary node, the error is Lockbox file does not exist on primary node (KB#000196653).
- If the dare lockbox is missing on the peer node, the error is Lockbox file does not exist on peer node (KB#000196653).
- If the dare lockbox file exists on both nodes and there is a mismatch, then the error is The lockbox file between two nodes is inconsistent (KB#000196653).
It may occur in one of the following scenarios:
- Running a System Check using PowerStore Manager (UI) with the Run System Check or Run Upgrade Extensions option:

- Running the System Health Service Script (svc_health_check) using an SSH connection:
[SVC:root@6L08RZ2-A user]$ svc_health_check run -rhc kms_lockbox_file_check Name Location Status Description kms lockbox file check node_a FAILED Lockbox file does not exist on peer node (KB#000196653)
This issue may result in a dual node reboot during the upgrade resulting in loss of access to the data.
Do NOT perform upgrades or any maintenance operations until this issue is resolved.
Causa
This is caused by an unexpected software timing issue. The timing issue prevents the proper sequence to unlock the Data at Rest Encryption (D@RE) key management service (KMS) lockbox.
Resolução
Contact Dell Technical Support or your Authorized Service Representative, and quote this knowledge base article ID.
Mais informações
For more information about System Health Checks see KB 000198084 PowerStore: How to use the System Check feature or KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.
Produtos afetados
PowerStorePropriedades do artigo
Número do artigo: 000196653
Tipo de artigo: Solution
Último modificado: 13 jun. 2025
Versão: 3
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