vProtect: Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error
Summary: After initial agent installation, vProtect Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error
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Symptoms
Hyper-v backup fails with [Export] ExternalAPIException: Internal Server Error.
An exception similar to the following is in the node logs:
[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] HypervRequestSender.send:43
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] ApiException, code 500
[2024-03-14 11:01:33.667] ERROR [pool-5-thread-28] ExportTask.run:135
[3eab164e-e3c8-45ea-9fcd-dc8e5f408f7d] Backup task failed:
com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.convertSnapshot(HypervApi.java:360) ~[engine.jar:?]
at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.exportIncremental(DdBoostExport.java:206) ~[engine.jar:?]
The agent logs have an error similar to the following:
ExceptionMessage: Could not load type 'DDBoost.ConnectorsPool' from assembly 'DDBoost, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null'. ExceptionType: System.TypeLoadException StackTrace: at HyperVAgent.FileTransfer.DdBoostService.UploadConfiguration(String vmName, String exportConfPath, String backupFileName, DdBoostBackupDestination ddBoostBackupDestination) at HyperVAgent.Controllers.DdBoostController.UploadVmConfiguration(String vmName, DdBoostBackupDestinationDTO ddBoostBackupDestinationDto) at lambda_method(Closure , Object , Object[] )
Cause
Required Microsoft Visual C++ Redistributable 2013 and 2015 packages have not been installed on the hypervisor.
Resolution
Agent installation requires .NET Framework 4.7.2 or higher, Microsoft Visual C++ Redistributable 2013 and 2015.
vcredist_x64 is distributed with the agent, and can be found in the following location:
C:\Program Files\vProtect\Hyper-V Agent\bin
Produse afectate
vProtectProprietăți articol
Article Number: 000224085
Article Type: Solution
Ultima modificare: 03 apr. 2025
Version: 3
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