DPA: unexpected EOF Error when running NetWorker Job Monitor request

Summary: This article addresses the error "unexpected EOF from worker process while running request networker: jobmonitor on NetWorkerHostname" encountered during NetWorker job monitor data collection in Dell Data Protection Advisor (DPA), and provides steps to resolve it. ...

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Symptoms

NetWorker job monitor data collection in DPA fails with the following error:

  • unexpected EOF from worker process while running request networker: jobmonitor on NetWorkerHostname

Cause

A timeout during data transmission causes the error. This occurs when the volume of data being collected increases beyond what was previously handled, and the default timeout is insufficient to complete the operation.

Resolution

Increase the command timeout for the NetWorker Job Monitor in DPA:

  1. Log in to DPA.
  2. Navigate to Inventory > Object Library.

DPA Menu Panel

  1. Select the Applications tab.
  2. Locate and select the affected NetWorker server.
  3. Click DATA COLLECTION.

A screenshot of a computerAI-generated content may be incorrect.

  1. Select NetWorker Job Monitor, then click EDIT.

DPA Applications selections

  1. Under Options, increase the Command Timeout value to 28800 seconds.
  2. Click OK twice to save and exit.

Set the parameters

Next Steps:

  • Wait approximately one hour for the next scheduled collection, or
  • Manually run the NetWorker Job Monitor job from the properties window.

If the issue persists after increasing the timeout and rerunning the job, contact Dell Support and raise a Service Request (SR).

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Article Number: 000384795
Article Type: Solution
Ultima modificare: 31 oct. 2025
Version:  1
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