Avamar: Avamar reports "Email Notification Failed" due to SMTP hostname lookup failure

摘要: Avamar: Avamar reports "Email Notification Failed" due to SMTP hostname lookup failure

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症状



The Avamar Administrator regularly reports "Event email notification failed".

In the MCS configuration file mcserver.xml, it is confirmed that smtp host and sender email parameters are correct:
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
EmailHome Settings:
                <entry key="smtpHost" value="smtp-name.domain.com" />
                <entry key="admin_mail_sender_address" value="organization@domain.com" />
admin@hostname:~/#:

Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:

原因


In the Avamar DNS configuration file resolv.conf, check the DNS servers:
admin@hostname:~/#: cat /etc/resolv.conf
domain Domain-Name.com
search Domain-Name.com
nameserver 10.x.x.57
nameserver 10.x.x.58
nameserver 10.x.x.46
admin@hostname:~/#:

Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com
;; Got SERVFAIL reply from 10.x.x.57, trying next server
;; Got SERVFAIL reply from 10.x.x.58, trying next server
Server:         10.x.x.46
Address:        10.x.x.46#53

Name:   smtp-name.domain.com
Address: 173.xxx.xx5.xx
Name:   smtp-name.domain.com
Address: 173.xxx.xx6.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx3.xx
Name:   smtp-name.domain.com
Address: 74.xxx.x8.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx0.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx3.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx0.xx

admin@hostname:~/#:

Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.

解决方案

Edit resolv.conf file to set the primary DNS server at the first line:
admin@hostname:~/#: cat /etc/resolv.conf
domain Domain-Name.com
search Domain-Name.com
nameserver 10.x.x.46
nameserver 10.x.x.57
nameserver 10.x.x.58
#nameserver 10.x.x.46
admin@hostname:~/#:

Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25
Trying 74.xxx.xx.28...
Connected to smtp-name.domain.com.
Escape character is '^]'.
220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp
helo hostname.Domain-Name.com
250 smtp-name.domain.com at your service
mail from: <organization@domain.com>
250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp
rcpt to: <emailhome@avamar.com>
250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp
QUIT
221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp
Connection closed by foreign host.
admin@hostname:~/#:

Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email. 
Check Avalanche page as well to see if it is updating.

 

受影响的产品

Avamar Server

产品

Avamar Server
文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本:  4
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