Avamar: Avamar reports "Email Notification Failed" due to SMTP hostname lookup failure
摘要: Avamar: Avamar reports "Email Notification Failed" due to SMTP hostname lookup failure
本文适用于
本文不适用于
本文并非针对某种特定的产品。
本文并非包含所有产品版本。
症状
The Avamar Administrator regularly reports "Event email notification failed".
In the MCS configuration file mcserver.xml, it is confirmed that smtp host and sender email parameters are correct:
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml EmailHome Settings: <entry key="smtpHost" value="smtp-name.domain.com" /> <entry key="admin_mail_sender_address" value="organization@domain.com" /> admin@hostname:~/#:
Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:
原因
In the Avamar DNS configuration file resolv.conf, check the DNS servers:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.57 nameserver 10.x.x.58 nameserver 10.x.x.46 admin@hostname:~/#:
Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com ;; Got SERVFAIL reply from 10.x.x.57, trying next server ;; Got SERVFAIL reply from 10.x.x.58, trying next server Server: 10.x.x.46 Address: 10.x.x.46#53 Name: smtp-name.domain.com Address: 173.xxx.xx5.xx Name: smtp-name.domain.com Address: 173.xxx.xx6.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.x8.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx admin@hostname:~/#:
Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.
解决方案
Edit resolv.conf file to set the primary DNS server at the first line:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.46 nameserver 10.x.x.57 nameserver 10.x.x.58 #nameserver 10.x.x.46 admin@hostname:~/#:
Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25 Trying 74.xxx.xx.28... Connected to smtp-name.domain.com. Escape character is '^]'. 220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp helo hostname.Domain-Name.com 250 smtp-name.domain.com at your service mail from: <organization@domain.com> 250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp rcpt to: <emailhome@avamar.com> 250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp QUIT 221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp Connection closed by foreign host. admin@hostname:~/#:
Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email.
Check Avalanche page as well to see if it is updating.
受影响的产品
Avamar Server产品
Avamar Server文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本: 4
从其他戴尔用户那里查找问题的答案
支持服务
检查您的设备是否在支持服务涵盖的范围内。