NetWorker: Backup Fails with Error: 'Save: error no matching devices: check storage nodes, devices or pools'
摘要: A NetWorker backup fails with "no matching devices; check storage nodes, devices or pools"
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症状
- A backup operation is performed through NetWorker.
- The following error message is observed.
- No matching devices; check storage nodes, devices or pools.
- This message can be found through:
- NetWorker Management Console (NMC): Monitoring->Policies->Policy_Name->Workflow_Name->Action_Name->Show Details->Failed Session->Show Messages->Get Full Log.
- The NetWorker server's daemon.raw will also report these messages.
- How to use nsr_render_log: https://www.dell.com/support/kbdoc/000022793
- How to enable real-time .raw rendering: https://www.dell.com/support/kbdoc/000023670
原因
- NetWorker Server is not able to resolve the storage node name. This can be due to issues in DNS, or hosts file depending on which it is in use.
解决方案
Confirm Name resolution.
1. Run the nslookup command on the NetWorker server to confirm DNS resolution for the NetWorker Storage Node.
nslookup storage_node_name
NOTE: The FQDN, shortname, and IP address should all resolve correctly. DNS resolution issues must be addressed by the domain admin.
2. If DNS is not used, ensure that the NetWorker server's operating system hosts file is updated to include the IP address, FQDN, and shortname of the NetWorker Storage Node.
Linux: /etc/hosts
Windows: C:\Windows\System32\drivers\etc\hosts
Windows: C:\Windows\System32\drivers\etc\hosts
其他信息
This error has other potential causes. If DNS/name resolution is not an issue, see: Troubleshooting No Matching Devices or Media Waiting Errors: https://www.dell.com/support/kbdoc/en-ca/000173177/
受影响的产品
NetWorker产品
NetWorker Family, NetWorker Series文章属性
文章编号: 000108493
文章类型: Solution
上次修改时间: 06 10月 2022
版本: 3
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